Ecommerce Fulfilment Assistant - Store Based

London (Central), London (Greater)
17 Jul 2020
06 Aug 2020
Contract Type
Part Time

The role will be based in Marylebone, London, reporting to the Ecommerce Manager and Marylebone High Street Store Manager.

Fixed-term contract - Part-time.

Key Accountabilities

  • Ensure all E-commerce orders are picked, packed and dispatched in a timely and accurate manner
  • Liaising with customer Service team and E-commerce team, where required, to ensure prompt resolution of any customer enquiries.
  • Communicate effectively with all relevant internal & external third parties, such as E-commerce team, buying office, suppliers and couriers.
  • Effectively process returns and exchanges in a timely manner and liaise with customer service on customer refunds.

Skills &  Experience

  • Someone who has experience in fashion retail or fashion customer service. 
  • Excellent communication and interpersonal skills.
  • Proven track record of excellent customer service.

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