Business Analyst Customer Care Technology

Recruiter
Zalando
Location
Berlin
Posted
21 Jul 2020
Closes
14 Aug 2020
Ref
2259331
Function
Technology
Level
Manager
You will be part of a dynamic and innovative Business Development team within Customer Care Technology. As a Business Analyst you are an analytics and data expert and support our main projects with your customer- centric mindset by owning data-related work streams and ensuring high quality results.

WHERE YOUR EXPERTISE IS NEEDED
  • Support management decisions through the calculation of comprehensive business cases for innovative projects & products
  • Act as a crucial project member by owning data related work streams and ensure high quality data analysis and results in strategic projects
  • Communicate and interpret large data sets via easy accessible visualizations, clear explanations, and high standard presentations
  • Create, adjust, and test KPIs to optimize steering capabilities of the business unit
WHAT WE'RE LOOKING FOR
  • University degree in business, economics, mathematics, statistics, engineering or a comparable field of study, several years of professional experience in Consulting, Controlling, Analytics or a similar role, preferably in a customer service or eCommerce organization
  • Basic knowledge of SQL and in Python or R; routinely working with MS Office, especially Excel, or similar applications. Data warehouse experience, preferably Microstrategy. Ready to apply statistical methods, espec. A/B test knowledge is a plus
  • Work independently and enjoy taking responsibility for your remit. Be results-driven and always have our customers' best interests in mind
  • Business fluent English, German is a plus
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere.
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

ABOUT ZALANDO

Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and language our teams choose to use.

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