Operations Solutions Specialist

Porto, PT
22 Jul 2020
28 Aug 2020
Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.


We're passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world.


Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. We welcome new ideas and a large number of our people. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!

The role

Our Ops Solutions Specialist will lead the Ops Discovery phase where he/she will present all of our FF platform Operational capabilities regarding Shipping, Payments, Order Fulfilment, Order Management, Customer Service and Retail Operations in order to onboard a potential brand/partner into our FF platform. Our Solutions Specialist will manage Platform Ops Knowledge base contents and assure the content is kept updated at all times. This role may require frequent interaction with international clients remotely and minimum travel.

What you'll do

  • Have the possibility of client-facing interaction with international clients for the Discovery phase: display capabilities and propose operational opportunities;
  • Manage Platform Ops Knowledge base contents and assure the content is kept updated.

Who you are

  • A person with a degree ideally in Economics, Management or Engineering;
  • A person with 2 to 4 years of experience in client-facing and project management positions with potential for short term growth;
  • A person with a high critical mind-set and high Communication skills;
  • Very organized and meticulous;
  • A strong communicator with great interpersonal skills and a flexible approachable to adapt communication style to different stakeholders;
  • Knowledgeable of Excel and PowerPoint;
  • Fluent in English - both written and verbally (mandatory).

Our Ops Solutions Specialist will be the one responsible for performing the Discovery phase of new brands/partners coming into our FF platform while in straight alignment with the Ops Project Manager and Ops Portfolio team. Thus, our Ops Solutions Specialist will be in charge of presenting FF Platform Ops capabilities, identifying the first gaps and summarizing the first contact requirements from the potential partners.

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