Senior Payments & Fraud Risk Manager

Recruiter
Depop
Location
East London
Salary
Competitive
Posted
22 Jul 2020
Closes
22 Aug 2020
Function
Operations
Contract Type
Permanent
Hours
Full Time

Depop is the fashion marketplace where the next generation buy, sell and get inspired. We are headquartered in London, UK with locations in Manchester, New York, Los Angeles and Australia. We have over 20 million registered users in 147 countries. In the UK, 1 in 3 Gen Z/Millennials are registered and in the US we have grown 300% over two years. We are also the only European player to have recently entered the top 25 shopping apps by daily active users.

Our mission is to empower the next generation to transform fashion, and our team of over 250 people are dedicated to serving the needs of our global community.

We operate on three pillars:

  1. Community: Our buyers, sellers and employees are inclusive, diverse and accessible. We are committed to empowering diversity within the fashion community.
  2. Entrepreneurship: We support our community and help them build their business with Depop. We thrive on supporting innovation by shaping an environment where creators, makers or hustlers can thrive. 
  3. Sustainability: Depop helps extend the life of garments and reduce waste, we care about the world and want to make a positive change within the fashion industry. 

Role:

We are looking for an experienced Senior Payments and Fraud Risk Manager to join our Community Experience Trust & Safety team and help in building Depop's Fraud Prevention capabilities. A strong analytical and investigative mindset and skills set will be paramount in this role, in protecting our customers and community. The successful candidate for this role will have a strong track record in fraud management either in digital/technology risk roles or within a general wider business risk context.

Ideally from a retailer or online marketplace consumer facing organisations, you will have strong knowledge of how to assess and mitigate fraud in a business environment, managing the day to day risk prevention activities as well as driving the strategic risk roadmap. You will have broad transferable knowledge of procedures for assessing, evaluating and monitoring compliance to national laws, regulations and guidance. This will be supported by extensive experience of how to create and implement change initiatives and manage relevant stakeholders.

Responsibilities  

  • Using large data sets to identify potential risks, discovering patterns of risks, performing comprehensive investigations of potential abuse, suggesting corrective actions
  • Presenting reports to multiple stakeholders, including senior leadership, and driving the implementation of corrective actions with the goal of minimising losses and driving profitable growth for the company
  • Responsibility to ensure that all payment methods offered on Depop are managed and operationalised with the right risk management safeguards
  • Working with cross functional teams within Depop on the product and business side to evaluate, identify and resolve payment and fraud risks
  • Apply industry insights to drive and build out our risk agenda  incorporating industry trends, outlook and emerging technology

Requirements

  • Ideally 4+ years' experience working in an Operations, Project Management, Analytics, Product, or equivalent team
  • 2+ years of experience initiating and autonomously driving highly complex and cross-functional projects to completion
  • Experience communicating to and influencing a variety of audiences
  • Strategic thinker with analytical and creative problem-solving skills Analytical and problem solving experience
  • Previous experience providing payments solutions or mitigating fraud risk is beneficial but not essential
  • Strong cross-functional working capabilities, with effective stakeholder management at all levels
  • Able to deal with ambiguity - handling unclear or unpredictable situations
  • Driving change and champion new methods, digital systems and processes to improve performance
  • Ability to handle multiple projects under pressures applying sound project management skills

Benefits

Depop offers the opportunity to work in one of the UK's fastest-growing scale-ups, with a vibrant and diverse group of people, building a product we all deeply care about, in addition to:

Learn and Grow: We sponsor and run a myriad of programs, conferences and meet-ups to up-skill our employees and enhance their journey with us, just ask!
Wellbeing: We care about wellbeing. We offer a cycle to work scheme, healthy fruit and snacks in the office, breakfast every Tuesday, eye-care vouchers and a discounted gym membership.
Mental Health: Mental health is a top priority for Depop. We offer subsidised counselling appointments through SelfSpace, have mental health first aiders and also run yoga, meditation and more.
Work/life balance: We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism, and sabbaticals for our long-serving employees.
Family life: We offer flexible working (based on your team), generous parental leave policies, and, all of our offices are dog-friendly!
Financial: We match up to 6 percent on your pension based on qualified earnings and have retail discounts from benefithub.
Fun: We love to celebrate our successes at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties. We also host internal employee socials such as quiz night, games night, movie night and more.

Depop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.