Private Client Assistant

New York City, New York (US)
22 Jul 2020
22 Aug 2020
Contract Type
Full Time

As Private Clients assistant, you will be responsible for assisting in driving the Private Clients revenue for the Galvan Studio - Soho, introducing clients to the suite of Galvan services, ensuring a seamless, exceptional luxury customer experience while building brand loyalty and evolving the Galvan client book. You will drive client appointments in the New York Studio, and at-home appointments, supporting all clients’ inquiries and product searches as well as managing waiting lists for highly desirable items.

You will be part of a growing Private Clients team to service existing clients from list and assist in increasing the customer base within the New York area, through a variety of client acquisition methods.

Job Duties:

The role of Private Clients assistant will include a range of responsibilities including but not limited to:

  • Provide administrative support to the Head of and Manager of Private Clients to ensure that all client data is efficiently captured and tracked
  • Provide an end-to-end luxury service whilst building client relations with the brand
  • Drive incremental revenue to Galvan by developing new clients to the brand.
  • Drive Galvan’s unique service offering to existing and new clients
  • Manage, deliver and flawlessly execute in-Studio and at-home service offering to all clients – including existing customers in Galvan database
  • Track personal sales against targets ensuring KPIs are met – reporting daily, weekly and monthly in a timely and high quality manner whilst providing comprehensive feedback on customer engagement
  • Be a positive and professional reflection upon the Galvan brand in all internal and external interaction
  • Partner with all Galvan teams to effectively deliver world class client services

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