Business Operations Manager

East London
£44-49,000 per annum + share options and shopping allowance
23 Jul 2020
23 Aug 2020
Contract Type
Full Time


Emma J Shipley is a British luxury lifestyle brand known for imaginative, hand-drawn prints inspired by nature. Creations include home furnishings and accessories inspired by nature, to spark the imagination. Ethical and environmental considerations are an integral part of what we do. We are a small but growing business, with a fun and creative ‘start-up’ style working environment.



Emma J Shipley is looking for a Business Operations Manager. This person will work closely with the CEO, and will be responsible for ensuring operational excellence, overseeing multiple key functions in the business, and driving both top and bottom line growth. This person is a highly strategic thinker, capable of quickly assessing scenarios and translating strategy into action plans. This person has experience honing their operational, strategy, and management skills in a fast-paced start-up environment and is well-versed in how to manage complex inventory-based operations at scale. This person will work to ensure the entire business is operating efficiently. They will report to the CEO and help to strategically plan and improve the present performance and future growth of Emma J Shipley. This is an exciting time to join the business as we are seeing rapid growth, and the Business Operations Manager will be crucial in driving this move from start-up to scale-up business.


Business Operations

  • Collaborate with the CEO in setting and driving company vision, operational strategy, and hiring needs
  • Drive the company to achieve and surpass sales, profitability, cash flow and business objectives
  • Implement business strategy into actionable goals for performance and growth; implement the company’s goal setting, performance management, and annual operating planning
  • Establish and deploy KPI's for the business assuring that internal and external processes are established to meet them
  • Devise and implement systems and processes to improve performance across the business
  • Adhere to company, national, international, and local business requirements, enforcing compliance and taking action when necessary
  • Approach every day with a continuous improvement mindset - consistently identifying areas for improvement and putting forward recommendations 



  • Helping to set the team structure and hire for new roles as the company scales
  • Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organisational outcomes are met
  • Provide timely, accurate and complete reports for the CEO
  • Ensure that all staff receive appropriate training on job duties, corporate policies and applicable regulations
  • Develop operating procedures, KPIs and goals for each department
  • Provide training to team on continuous improvement methodology and formal problem-solving techniques, enabling departments to drive better business results
  • Work with CEO to develop full Company Handbook 
  • Arrange employee agreements 
  • Ensure staff have suitable equipment, software and tools to perform their roles 



  • Lead strategic market analysis, identifying growth opportunities in the UK and internationally  
  • Plan and implement strategy to achieve sales targets 
  • Propose best path forward to balance growth and profitability


Supply Chain

  • Monitor third party business and suppliers to ensure that they are efficiently and effectively providing the needed services and supplies while staying within budgetary limits
  • Set environmental goals and be constantly looking to improve our carbon footprint 
  • Manage day-to-day supply chain and business operations, empowering the team to achieve KPIs through excellence in merchandising, manufacturing, logistics, and customer service
  • Inventory management and planning to optimise for stock levels, speed, and margin
  • Partner with internal design team on product development as it relates to sourcing and sampling



  • Financial reporting 
  • Working with the CEO to plan budgets



Is someone who has:

    • 5+ years of experience in either fashion, interiors, consumer products, or retail industries 
    • Experience in DTC / E-commerce based business
    • At least 2 years in a management role in a high-growth organisation
    • Supply chain and manufacturing experience
    • A natural born leader. Understanding of personal leadership style and standard best practices 
    • Well-rounded solid experience in commercial innovation and P&L management
    • Proven background in scaling an inventory-based business
    • Highly developed leadership skills with the ability to build, lead and develop a team 
    • Strong communication skills with the ability to clearly articulate needs as well as provide the team with a clear framework of the strategic priorities
    • Working knowledge of the industry and brand landscape
    • Excellent verbal, analytical, organisational, and written skills
    • Experience working with a team in a fast-paced setting
    • Interest in luxury design / interiors / and a passion for the Emma J Shipley brand


Extra brownie points:


  • Strong relationships with or knowledge of relevant suppliers
  • Experience in scaling a start up business


Key traits you might have:


  • Huge drive and ambition - a desire to build something great
  • Hard working with a positive attitude 
  • Open-minded and flexible - able to respond to changing circumstances and keep a cool head under pressure
  • Problem solver with a common sense approach
  • A creative eye but with excellent technical know-how
  • Meticulous attention to detail
  • Enjoy working in a fast-paced environment, able to work well under pressure and to tight deadlines
  • Adept at working across multiple projects, highly motivated with the ability to plan, work and manage your own time with a high degree of independence and autonomy
  • Team player with a professional and friendly attitude 


We look for people who appreciate how we do things at EJS:

  • Be entrepreneurial and passionate 
  • Be customer-focused 
  • Be proactive and find or be the solution to a problem 
  • Be team player and get stuck in
  • Take pride in what you do and the quality you deliver
  • Treat people the way you would want to be treated


Perks: Equity options available for this role. Flexible working. Seasonal shopping allowance plus discount on all EJS products. The chance to build something great with a creative, growing brand. 


If you're a passionate self-starter who wants to join a small but fast-growing company and make your mark, we'd love to hear from you!

Apply with your CV and cover letter to

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