Client Relations Center - Trainer - Cartier

Recruiter
Richemont
Location
Amsterdam, Netherlands
Posted
24 Jul 2020
Closes
25 Aug 2020
Ref
21145-en_US
Level
Manager
Cartier

Client Relations Center - Trainer

"When you join the L&D team, not only do you grow and inspire our employees, you provide them the tools and knowledge so that our clients recieve the Cartier service they expect."
  • Kathryn Clarke - Learning & Development Manager


Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.

HOW WILL YOU MAKE AN IMPACT?

You will truly make an impact on our clients and business by providing training support to our ambassadors to pro-actively excel client expectations and provide an outstanding expereince that is delivered with passion and care.
  • You will build relationships and collaborate across the organisation to coordinate the right learning opportunities and materials through online courses, quizzes and assessments and manage the knowledgebase
  • By delivering an on boarding experience for new hires, you will ensure they are competent and confident in using systems and understanding procedures
  • You will keep up to date with developments in procedures and systems and create and update resources accordingly
  • You will analyse the outcomes of training and how effectively people are using the tools


HOW WILL YOU EXPERIENCE SUCCESS WITH US?

"As a key player in our L&D team you empower our Client Relations Advisors to grow, develop and keep re-inventing the highest quality of service our Maison is renowned for. Your success lies in providing our Advisors with all the tools and skills to excel in their job, facilitating an environment of learning and passion for quality. In our passionate and growing team, you will have a chance to gather valuable knowledge of the commercial market and the luxury sector which will pave the way for your future career.

HOW DO WE KEEP YOU SMILING?

As we are all very social and do our best to preserve a great mood in the office, we organize many different events where we all come together. If you get charged in international environments, we can definitely offer the richness of diversity with 37 nationalities in our Amsterdam office at present. We are here because we love what we do and how we do it. We will support you in taking pride and growing into an expert in the luxury field and support your development.

YOUR JOURNEY WITH US:

If your application is selected we will reach out for an informal introductory call. In the interview process with us, we always ensure you have complete insight and transparency.

If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our team.

Richemont is an equal opportunity employer.

HARD SKILLS REQUIRED:

Work experience as a IT systems Trainer or similar role, Experience in sales or customer service positions is a plus, Knowledge of Learning Management Software (LMS) and online learning tools, Familiarity with SAP/Salesforce, Excellent communication and presentation skills (English native speaker, French or German a plus), BSc degree, Additional certification in training is a plus

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