Analyst (Temp to Perm) - Richemont
- Employer
- Richemont
- Location
- Grand Prairie, United States
- Closing date
- 31 Jul 2020
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- Function
- Creative - Graphics, Images
- Level
- Manager
Job Details
PRIMARY DUTIES & KEY RESPONSIBILITIES
Primary Duties:
- Convert data into insights that lead to informed business.
- Create detailed business analysis, outline problems, opportunities and solutions for the Client Relations Center.
- Recommend improvements in processes, procedures & other ways of working to improve financial
Reporting & Analysis:
- Manage Monthly Reporting for Client Relations Center scope.
- Interact with business stakeholders and subject matter experts in order to understand and resolve their problems & needs.
- Collaborate with Partners on CRC & CRM reporting capability enhancements to provide transparency and accuracy on acquisition, retention, and other data analysis.
- Support Operations Managers with Sales Incentive calculations.
Forecasting:
- Create accurate contact (call & email) volume forecast.
- Create sales forecast.
- Communicate forecasts to stakeholders.
- Monitor Forecast accuracy & adapt.
- Prepare schedules for workforce to meet contact & sales demand.
Operational Support:
- Act as liaison with CRC Management to identify/escalate trends and training gaps associated with business results, new functionalities, and system upgrades.
- Utilize BCM real time monitoring of skills-sets and routing to ensure effectiveness.
- Analyse SAP IC ticket statuses to ensure data integrity.
- Serve as a mentor to Regional System Support Specialist and Assistant Managers on analytics, as well as impacts/results related to system and/or procedures.
- Work closely with Regional System Support Specialist and Assistant Managers to identify gaps, improve data quality and make proposal on process improvements.
IT Liaison:
- Collaborate with Local and Central IT to resolve any discrepancies and/or to better understand new reporting functionalities.
- Act as the Client Relations Center liaison to the IT department for facilitation of system changes and configuration related to reporting.
- Liaise with IT and Regional System Support Specialist on technology projects, systems changes and configurations related to reporting (SAP upgrades, call and contact routing systems, Client Relations Center support tools and systems).
- Maintain backlog of required changes.
Company
With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.
- Location
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Geneva
CH
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