Boutique Administrator (operations) - Cartier

Palo Alto, United States
30 Jul 2020
11 Sep 2020


As an Ambassador of the Maison, he/she is responsible for executing administrative and logistic tasks, ensuring compliance with brand security and operational procedures


  • Inventory Control - proper movement of product in/out of boutique including but not limited to shipments, transfers and consignments, i.e. tagging, Quality Control, organization, protection, placement in Boutique Inventory
  • Tool, movement to proper fixtures throughout boutique, cycle counts, daily counts, audits and reconciliation/problem solving.
  • POS Procedures - execution and understanding of all POS procedures to both support the sales team and insure audit compliance, i.e. all tender type processing/policy, tax exemption, 8300 form, external boutique transactions, gift certificates, bank deposits, change requests, daily paperwork, red lights, sales recognition, telephone order, remittance, reservations, and proper preparation of insurance valuations.
  • Boutique Shipping - proper understanding and execution of all brand guidelines regarding shipping and receiving policies, dry cleaning, and gift wrap for client shipping.
  • Merchandising Responsibilities - weekly communication of stock needs, replacement of missing visuals, active participation in daily store set up/ pulling of showcases and visuals as well as daily replenishment of under stock.
  • Supply Ordering - all office, shipping and banking supplies.
  • Liaise with other boutiques and departments such as Public Relations, Merchandising, Executive Offices, Help Desk, etc. as needed.
  • After Sales Service, as needed - registration, processing and collection of both stock and client repairs as well as management of anomaly reporting and monthly inventory/reconciliation of all repairs
  • Assist with special projects as needed.

  • Understands and complies with all policies and procedures, including Cartier security and operational procedures (i.e. product handling, inventory control, etc.).
  • Support the sales team and ensure audit compliance (i.e. tax exemption form, 8300 form, external boutique transactions, gift certificates, sales recognition and telephone order).
  • Develop deep understanding and knowledge of brand and products to convey Cartier heritage and values.
  • Adhere to visual guidelines, active participation in daily store set up/ pulling of showcases and visuals as well as daily replenishment of under stock.


  • College degree preferred.

Required Experience:
  • Previous administrative experience in luxury retail or hospitality is a plus
  • Previous experience in cash handling

Technical Skills:
  • Must be available to work retail hours including weekends.
  • Ability to work in a fast-paced retail store environment.
  • Excellent computer skills - Proficiency in Outlook, Excel and Windows is required, previous SAP experience.

Personal Skills:
  • Additional language skills (Mandarin, Portuguese, and Russian) are a plus.
  • Excellent interpersonal and communication skills are required.
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
  • Self-Starter with Team-Player approach.