Project Manager

Recruiter
Farfetch
Location
Porto, PT
Posted
31 Jul 2020
Closes
08 Aug 2020
Ref
5d0bd844-4bd7-4b4a-99b0-5839f8a51efe
Function
Technology
Level
Manager
Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.

Operations

We're passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world.

Porto

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. We welcome new ideas and a large number of our people. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!

The Role:

As Project Manager you will ensure flawless Operational setup regarding Shipping, Payments, Order Fulfilment and Customer Service. Provide proper planning and project progress monitoring while ensuring a correct alignment and expectations with the client.

This role requires frequent interaction with international customers remotely and minimum travel.

Who you are:

  • Expert in Project Management, that means:
  • 3+ years experienced with highly complex projects with several stakeholders (internal and external)
  • Strong knowledge of project management methodologies
  • Strong knowledge of project management tools
  • Project Management certification will be a bonus
  • Program and Portfolio management experience will be a bonus
  • Comfortable working in a fast-paced, adaptable environment
  • Degree educated. Masters or MBA a bonus
  • Fluent in English, both written and oral
  • Have strong communication skills (verbal and written): well-constructed emails, PowerPoint presentations, and able to clearly capture and relay information
  • Have excellent planning and scheduling skills; able to manage and improve complex workflows and teams
  • Comfortable leading and managing cross-functional, often very complex, work streams
  • Able to manage multiple tasks simultaneously, respond to work with urgency and understand deadlines
  • Have an eye for detail, reliable and well organized
  • Have a professional attitude and a real pride in quality of work
  • A problem solver with strong organizational and follow-up skills;
  • A team player but with the ability in independently working to get things done


What'll do:

  • Manage (planning and execution) the main project areas, such as scope, time, risk, cost, stakeholders and communication.
  • Present and clarify all platform capabilities regarding Shipping, Payments, Order Fulfilment and Customer Service to the brand taking into consideration the particularities different markets we are present
  • Provide a clear timeline and progress of the project, making clear for the brand the deliveries and milestones as well as their responsibilities. Ensure proactive and transparent communication.
  • Support the brand in the definition of the services they will offer on their website (shipping options, payment methods, CS coverage and guidelines, ...) and get it signed-off.
  • Act as liaise between the brand and internal teams leveraging any issue/risk escalation and resolution.
  • Work closely with other departments, namely, Commercial, Production, Technology and Integrations, to excel delivery (on time w/ quality).
  • Coordinate local and remote resources
  • Prepare the main Operations configurations
  • Manage change requests
  • Prepare and maintain updated all project and brand documentation.
  • Prepare and facilitate the handover to the Client Manager (post-launch).

AsProject Manager you will ensure flawless Operational setup regarding Shipping, Payments, Order Fulfilment and Customer Service. Provide proper planning and project progress monitoring while ensuring a correct alignment and expectations with the client.

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