Operations Development Manager - Zalando Shipping Solutions (Part-Time)

31 Jul 2020
09 Sep 2020
Join us in our mission of democratizing the access to the European Fashion Market for hundreds of partners by scaling our in-house pan-European dropshipping service Zalando Shipping Solutions (ZSS) and play a protagonist role in the hyper-fast growing Zalando Platform.

As Operations Manager, you will own our European carrier portfolio management end to end for up to 17 markets. This includes: 1) Grow the portfolio of carriers, 2) Assess and improve the portfolio performance, 3) Drive the carrier satisfaction improvement and 4) Structure early-stage environments into scalable set-ups.
  • Running the operations, ensuring operational excellence, optimizing processes, monitoring & steering based on KPIs, forecast and plan capacities, dealing with OPS escalations.
  • Analyze datasets and translate the findings into synthesized business assessments. Set smart KPIs that are directly connected to the service P&L.
  • Translate your findings into actionable steps to meet your targets and deliver on those steps with autonomy. Help grow the portfolio of service providers and support every service provider in growing their business within our platform.
  • Identify and solve the pain points of your stakeholder groups both internally and externally and drive your stakeholder satisfaction.
  • Build organized fast and pragmatic solutions, considering the short-term vs long-term trade-offs in every situation and master the balance between solutions that are simple and quickly available or scalable and robust.
  • 3+ years of experience in structuring complex situations into robust and scalable processes. Logistics industry experience as well as running and steering operations is desired. Balancing KPI-based steering with building smooth and frictionless collaborations excites you.
  • Ownership mentality. You own your area of responsibility end to end, you make promises and deliver on those promises in quality and time. When facing blockers beyond your control, you analyze them and escalate in a solution oriented way.
  • Soft skills. You are able to influence and challenge in different ways depending on your audience. You are comfortable disagreeing and committing frequently.
  • Fluency in SQL, and Excel is a must have. Proficiency in English. German as well as other European languages are a plus.
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.