Future Opportunities - Customer Service Consultant

Burberry is always on the lookout for exceptional talents to join our family in customer services department. Within this department, you are through your passion and responsible for the Burberry brand and product and your specialist, expert, product knowledge you will provide a personalised sensational experience for our global customers, utilizing the support and strength within the team, and bringing team into the next level.

RESPONSIBILITIES

• Delivering World Class, Luxury Customer Service for our Luxury customers globally
• Open to discuss in future perm opportunities after contract ended.
• As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need.
• You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.
• By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products.
• You will use your empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product related issues with specialist after-sales knowledge
• You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
• You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues.
• You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets.
• Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working
• Accurately record customer details using computer based and paper based systems where necessary.
• You will ensure to operate in accordance with Burberry's approved policies and processes, and in line with Company procedures to minimise loss.
• Good selling skills and be able to contribute to monthly targets.

PERSONAL PROFILE

• Excellent verbal and written English language communication skills are essential, plus at least one or more of the following languages
  • Mandarin
  • Korean
  • Japanese
  • Cantonese
• Demonstrable experience in front line customer service role, ideally within Contact Centre environment.
• Passionate about delivering a sensational customer experience.
• Able to work collaboratively.
• Excellent verbal and written communication skills.
• Strong problem solving capability.
• Team player.
• Robust and confident.
• Organised and able to multi task.
• Be available to work flexible shifts.
• Demonstrates initiative through proactive approach.
• Demonstrates a positive attitude

Please note, when applying for this vacancy, you are not applying for an open position but to a talent pool for future vacant opportunities. As positions become available, applicants who meet the required criteria and screening requirements identified for the role may be contacted for further assessment.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.