Operations Supervisor

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supervising all aspects of the store's back of house. You will ensure that excellent service is provided to the store staff and effective communication is maintained with departments and external providers to the store.

RESPONSIBILITIES

• To support the Store Manager with all procedures put in place to streamline and safe guard the store.
• To ensure that the store operates in accordance with store and company administration systems and procedures and to minimise losses including Omnichannel and stock pull back.
• To effectively use space and stock in the back of house to maximise productivity and minimise stock loss through management of the team and resources.
• To manage the alterations and repairs process including co-ordination with on-site tailors and external vendors to elevate the client experience.
• To support the store manager with any stock related collaboration with marketing, client engagement, merchandising, visual merchandising, facilities or any other such department.
• Receiving and handling stock orders receiving from hub or warehouse
• Insuring accuracy of products received and reporting any discrepancy
• Keeping back of house in a tidy manner compliant with Health and Safety and Retail Operations and Standards.
• Quality control on all products at all times and reporting any issues to store lead
• Adhoc administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks

PERSONAL PROFILE

• Excellent organisational skills and meticulous attention to detail
• Excellent communication skills both verbal and in writing
• Ability to work in a busy team environment
• Flexible and adaptable to the needs of the business
• Previous administration experience and cash handling experience
• Previous experience with SAP desirable
• Excellent understanding of all programs on Microsoft Office
• Passion for technology and proven ability to embrace new technology