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CARTIER BRAND AMBASSADOR (TEMP) - Richemont

Employer
Richemont
Location
Grand Prairie, United States
Closing date
3 Sep 2020

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Job Details

Richemont

Talent who can deliver an exceptional service experience to every internal and external customer, which includes end consumers and retail/wholesale partners. This position will be located in a best in class, state of the art, multichannel customer care environment providing customers' access via phone, email, chat, and social media. The ideal candidate will have retail sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for the brand during every interaction.

KEY RESPONSIBILITIES
  • Handle inbound calls; greet customers in a timely, professional and engaging manner
  • Provide written responses to customers' inquiries via Email and Chat
  • Build lasting relationships with customers by delivering first call resolution and taking ownership of all call drivers
  • Consistently seek new product knowledge to act as an expert for Cartier
  • Process merchandise orders initiated by phone and/or website; this will involve a great deal of data entry
  • Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales
  • Answer a wide variety of customer inquiries, including where to send items for repair, status of repairs, cost estimates, service diagnosis, and timelines
  • Confidently provide advice to customers regarding merchandise style and history of Cartier
  • Help customer find a piece in a boutique, make an appointment, discuss the specific collection, or requests appraisal of a piece they have owned for many years
  • Answer a wide variety of customer inquiries, like hours of operation, store locations, directions, and pricing questions
  • Use Social Media monitoring platform to view relevant conversations about the brands and respond/react to inquiries when necessary

YOUR PROFILE
  • 3+ years in contact center/customer service environment, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired such as hospitality.
  • Bachelor's degree preferred, especially in Fashion, Retail or related field
  • Previous sales & marketing experience a plus
  • Proficiency with Microsoft Office Product Suite, SAP knowledge a plus
  • Experience using Chat management tools
  • Knowledgeable and active in the Social Media channels (Facebook, Twitter, Blogs) communications/advertising program.
  • Flexible and available to work a 40-hour work week within the following hours of operation Monday thru Friday 9:00 am -9 :00 pm, Saturday/Sunday 9:00 am -5:30 pm
  • Excellent verbal and written communication

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH

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