Horologist

The Horologist at The RealReal supports the Fine Jewelry and Watch department through the development, application, and teaching of authentication and pricing methodology and standards, compiling and organizing research and training materials, and maintaining The RealReal merchandising standards through monitoring watch consignments - ensuring quality, productivity and consignor / customer experience.

You are a collaborator and researcher who identifies opportunities and strives for business success. You have deep industry knowledge of iconic watch brands, and experience with secondary market pricing principles and application. This role will report to the Fine Jewelry & Watch Director. Key partners include: Merchandising, Watchmakers, Fine Jewelry & Watch Production, Gemology, Consignor/Customer Service, Returns, Inbound/Outbound Operations teams, Luxury Consignment Offices.

What You Get To Do Every Day

• Teach and apply complex concepts as part of building a knowledgeable and efficient Specialist production and Luxury Consignment Office teams and support inbound supply
• Promote quality expectations and hold the team accountable, in partnership with Production management; ensure standards and adherence to SOPs through hands-on-training, routine assessments and audits 
• Provide solutions in response to obstacles and identify opportunities for efficiencies
• Develop standards and methodologies, implement and apply; define metrics and means of assessing accuracy, consistency and quality of performance, information sources and reference guides, and system information
• Build product knowledge archive, maintaining historical and industry knowledge of brand, style, manufacturing, pricing and market trends; inform management of important activity and essential information, and update internal references
• Support in-bound Production, Luxury Consignment Office and Consignor/Customer Service teams in watch authentication, pricing research and product description, and inquiry response; manage escalated inquiries
• Contribute to copy and cataloging for notable, complex and/or high value product
• Collaborate on or lead projects and research, as directed by management, including in-house training, educational and reference materials and SOPs
• Ensure all laboratories are equipped with necessary and functioning tools, including performing regular maintenance and calibration
• Represent the company and department at industry events and workshops, as needed 

What You Bring To The Role

• 5+ years industry experience required; academic or professional research, sales and/or authentication experience preferred
• Bachelor's degree from an accredited college or university required. Concentration and/or advanced degree in art history and/or watchmaking preferred
• CW21, SAWTA and WOSTEP diploma preferred
• Advanced knowledge of watch history, design, manufacturing and secondary market; concentration in major European luxury brands, preferred
• Advanced technical expertise, including brand, model, movement and material identification, secondary market pricing principles and estimation know-how and proficiency
• Proven problem solving skills with a strong commitment to action
• The capability to handle ambiguity and be flexible to changing needs and priorities
• The ability to prioritize multiple time-sensitive tasks and/or escalate issues
• The skills to work effectively and collaboratively in teams to meet shared goals and deadlines, and foster cross-functional partnerships
• Demonstrated ability to self start, maximize productivity, and anticipate organizational needs
• Attention to detail, strong organizational and communication skills, geared towards large groups
• Proven technical writing skills
• Solid analytical skills
• French, German and/or Italian language skills, preferred

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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