Head of Operations (Atelier)

Location
London (Central), London (Greater) (GB)
Posted
13 Aug 2020
Closes
31 Aug 2020
Ref
JWCOP2020
Function
Operations
Contract Type
Permanent
Hours
Full Time

About

Josh Wood Colour is looking for an experienced Head of Operations to take the lead managing all functions in our world-class central London Atelier.  You should have outstanding client service and people skills with a track record across a diverse range of functions.  You should also be an effective manager of people with excellent leadership skills and the ability to motivate and develop the team.

Reporting directly to the Group MD, this role could be described as a ‘player-manager’ as it involves being very hands-on to support the day to day needs of clients and team whilst also driving the business forward as a renowned industry leader.

Josh Wood is a world-leading colourist, an Executive Board Member of the British Beauty Council and a regular host on ITV’s This Morning.  He founded the Atelier in 2011 as the home of our handpicked dream team of colourists and stylists.

“From Fashion Week to the red carpet, if you’ve spotted a shade you absolutely love, it’s more than likely expert colourist Josh Wood or his team were behind it” - Refinery29

We are on a mission to offer a better solution for clients to have fantastic personalised hair colour that is tailored to each individual.  Our London Atelier is also the home to Josh Wood Colour Digital, working alongside Josh and the Atelier team to bring expert product innovation to our at-home community.

 

The Role

You will be driving the overall performance of the Atelier, delivering exceptional results.  You will be instrumental in the delivery and implementation of new and innovative performance strategies across all aspects of the business within agreed financial budgets.

You will be responsible for growing the business, both within the existing client base as well as identifying opportunities to develop the business to acquire and retain new clients and revenues.

Delivering world-class client experience and outstanding results, knowledge of service and quality management methodologies, stakeholder management skills and the ability to maximise growth opportunities and control costs will be the key to your success.

This is an incredibly creative and fast-paced environment so it is essential that you have been working at a hectic pace with a minimum of 5 years’ experience in a senior role in a similar environment (ideally luxury beauty, hospitality or fashion retail).

 

Key responsibilities

Management and development of the 80 person team 
Management of the day to day operations of the business
Achieving targets for the business
Project management for pop-ups and events
Complaint management
Growth planning and strategies
Overall HR responsibility
Monthly reporting
Facilities management
Understand client confidentiality and discretion at all times

 

Working Environment

We are a friendly bunch with a strong and collaborative team culture

You will be joining a creative team and get the chance to help shape how we work

Working in a growing brand with global ambition is a unique challenge and opportunity where time passes quickly, no two weeks are the same, and the opportunities for trying new things for personal development are constant

 

Location

We are based in Holland Park, London, although this role is likely to involve travel both within the UK and abroad when Covid travel restrictions lift

 

Benefits

Competitive salary

25 days holiday

Complimentary salon treatments & generous discounts on hair and beauty products