Senior Product Manager - Customer Conversion

14 Aug 2020
27 Sep 2021
As a Senior Product Manager in the Customer Conversion team, you will help our 45+ million customers buy products they love by creating a seamless purchase experience on the Zalando website and apps. You will work with teams across the company to remove friction from the buying process, making sure customers can buy what they want, pay on their terms, and get delivery when and where is most convenient.

  • Identify new product opportunities with a customer-centric mindset, select the right solutions to focus on by making business savvy decisions and then move fast to successfully execute on your ideas.
  • Act as owner of your product: set a clear vision, smart roadmap and ambitious targets, and then report against and drive towards those.
  • Be a mentor to other colleagues by showcasing deep expertise in your domain and acting as a role model for successful product management.

  • Several years of experience working with engineering, product design, and cross-functional partners to build customer-facing products.
  • Natural problem-solver, with a strong history of leading product discovery, solving meaningful customer and business problems, and delivering scalable solutions.
  • Ability to create a strong product vision and translate that vision for any audience, through well-crafted strategic documents, thorough requirements, and clear communication with stakeholders.
  • An analytical mind, with the skills to evaluate data and draw insights to make informed product decisions. Expertise in defining success criteria for your product and measure the impact of the features you deliver against your KPIs.

  • Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Extensive onboarding, mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.


Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 32 million active customers through diverse skill-sets, interests and languages our teams choose to use.

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