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Sales Experience Manager - Cartier

Employer
Richemont
Location
San Francisco, United States
Closing date
21 Oct 2020

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Function
Sales & Business Development
Level
Manager
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Job Details

Cartier

SALES EXPERIENCE MANAGER - CARTIER, SAN FRANCISCO

KEY RESPONSIBILITIES

Lead business development for the boutique by creating and developing relationships through all client interactions:
  • Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
  • Drive sales and care service team to consistently achieve or exceed sales targets and KPI's
  • Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
  • Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
  • Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, repurchase rate, including working with the sales team to ensure store objectives are met
  • Lead and promote networking activities for the boutique team
  • Point of contact for visiting stylists and press photo-shoots in partnership with PR team
  • Develop Prestige Partnership strategies to increase prestige sales within the boutique and to further develop the VIP client strategy
  • Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided


Partner with fellow Boutique Management, Regional and corporate partners to ensure boutique success:
  • Along with fellow Boutique Management-determine, communicate and monitor individual and team KPI's
  • Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
  • Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
  • Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
  • Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development
  • Participate in the daily set up and break down of boutique for opening and closing, as needed


Team Development and Management:
  • Motivate and support the Boutique staff
  • Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news
  • Educate and inspire boutique team with Maison knowledge, local/global competitive landscape, and industry news
  • Perform administrative and HR tasks including but not limited to commission accuracy check, scheduling, payroll and overtime management
  • Actively recruit and maintain talent pipeline
  • Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
  • Lead the performance management process through regularly scheduled individual meetings including biannual performance review
  • Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees


Be a Maison Ambassador:
  • Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
  • Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone


YOUR PROFILE
  • Bachelor's degree in a business related field is a plus
  • Additional language skills are a plus
  • 7 to 10 years of management, especially in luxury retail or hospitality
  • Required experience in managing direct reports
  • Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
  • Previous experience with SAP is preferred
  • Strong leadership skills
  • Excellent analytical, organizational, and interpersonal communication skills required
  • Enthusiastic approach with clients and colleagues
  • Entrepreneurial spirit to develop their own business and build long lasting client relationships
  • Creativity in developing new ways to motivate and develop a team
  • Collaborative approach with ability to foster a united work environment with a "can do" attitude
  • Strong understanding of client service needs and priorities (internal and external)
  • Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
  • Ability to work in a fast-paced, evolving environment
  • Intellectual curiosity and passion for learning

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH
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