Operations Executive
- Employer
- NAMES
- Location
- London (Central), London (Greater) (GB)
- Salary
- Competitive salary aligned with experience
- Closing date
- 23 Sep 2020
View more
- Function
- Sales & Business Development
- Level
- Coordinator / Executive
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Established in 2018, NAMES is a pioneering sales and brand development consultancy built for a new world. Driven by thoughtful product and positioned at the intersection where innovation meets culture, NAMES acts as connector and creative communicator for a growing portfolio of influential and sustainably-focused brands across a range of categories.
The successful candidate will join the NAMES team based in its East London headquarters.
Key duties
- Providing communication support with wholesale partners in a timely manner
- Delivering a high level of customer service through e-mail, phone and live-chat
- Identifying buyer’s needs, clarifying relevant information, addressing issues and providing viable solutions
- Building and maintaining the client network by engaging and fostering relationships
- Gaining a strong understanding of product knowledge, including new product launches and brands
- Maximising opportunities to up-sell and cross-sell across the entire portfolio of brands
- Assisting with maintenance and updates of the Shopify wholesale platform, including both front and back end (daily operations, order management, product uploads, web design, visual assets and more)
- Contribute ideas to enhance the NAMES website and wholesale platform to improve user experience
- Assisting with digital marketing, including newsletters and visual assets
- Store visits and brand trainings
- Meeting personal/team qualitative and quantitative objectives
Skills/Qualifications:
- Key interest in the luxury retail sector, digital marketing and business operations
- Previous experience in a sales or customer support role is a plus
- Proven ability to handle pressure, multi-task and prioritise work on a daily basis
- Strong communication skills, customer focus and adaptability to different personality types
- Strong organisational skills working both independently and as part of a team
- Proactive mindset and a creative thinker
- Strong analytical skills
- Shopify experience and languages a plus
Benefits:
- Competitive salary aligned with experience
- Yearly bonus based on individual and company performance
- Dynamic and ambitious environment with the scope to grow into more senior roles
Company
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