Fashion Account Manager (temporary position - 3 months )

We are growing faster than ever! We are influencing more than ever! With an innovative and disruptive e-commerce product, we believe that the time has come to change the way we buy and sell luxury products.

Vestiaire Collective is looking for an experienced luxury client account manager to join our team based in Singapore. This is a contract role for three (3) months and could be subject to extension. 

The ideal candidate will have previous experience shaping a new clienteling service, recruiting and managing a roster of high-net worth clients in the luxury space. Previous experience in the fashion industry, understanding of fashion clients and current trends/potential saleability of products is a must. You should be a self-starter, detail-oriented and customer-focused, with the ability to recruit and manage clients. 

About the role

This position will be instrumental in supporting the daily operations of the Country team in Singapore. Reporting into the Head of Southeast Asia and working closely with other Key Account Managers, the primary focus of the role is to grow Vestiaire Collective’s Consignment (VIP) business in Singapore by recruiting and maintaining close relationships with a roster of high net worth individuals. The success of this role will be determined by the satisfaction of clients as well as the growth of consignment inventory and sales in Singapore.

What you’ll do

• Business development: Build customer acquisition strategy to call, meet and make initial contact with target prospects and onboard as new clients to meet monthly goals

• Account Management: You are responsible for managing top clients directly and  all the aspects of the client relationship management of your portfolio, including day to day support and troubleshooting

• Inventory Management: You are responsible for managing partners in operations to ensure consignment items are uploaded in a timely manner. You will need to determine the price of items with clients to ensure maximum saleability of products once online

• Revenue Generation: Drive onsite campaigns, maximise GMV, optimise your stock intake and manage sell-thru rates by analysing sales performance data, while always maintaining a strong product selection

• Partnerships : Identify opportunities and develop value added partnerships to grow the business and bring on new sellers 

• Global teamwork: Partner with other cross-functional teams on structuring and executing operational and strategic initiatives.

Who you are

• You have up to 3 years of experience with both business and sales/clienteling teams within the luxury industry 

• Previous Client Advisory experience in the luxury retail industry is a plus, however a strong knowledge of the luxury industry, products and trends is critical

• You understand the complexity of a consignment business from both a business and a clienteling perspective 

• You are data driven and have a strong understanding of key retail and e-commerce dynamics 

• Proactive, you are comfortable working in a fast-paced and ever-changing environment. 

• You are customer focused and excited to build new customer experiences 

• Good command of MS office suite (Excel, Word) 

What we offer

• An exciting job on a fixed term contract in office in Singapore where you will be able to express your creativity and potential

• The possibility to work with a dynamic and multidisciplinary team

• A high degree of autonomy to realize your full potential and continually challenge yourself and grow

• The chance to work in a fast-paced environment and work on impactful projects

Next step

If you are ready to join our fast-paced company, apply below! Our team will review your application within the following 4 weeks. If your profile and experience fit our requirements, we will invite you for a first phone call. 

About Vestiaire Collective

It all comes down to one important question: Why should so many great fashion items remain unworn in people’s wardrobes? 

Vestiaire Collective is a global platform that connects millions of buyers and sellers of desirable pre-loved fashion. We are global: our headquarters are in Paris and we have satellite offices in New York City, London, Milan, Berlin and Hong Kong.

Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community.