Account Manager (w/m/d) - Connected Retail
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 27 Jan 2021
View more
- Function
- Sales & Business Development
- Level
- Manager
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Job Details
As our Account Manager, you will be the helping hand for our Retail Partners, managing the successful complex integrations and adoption of our SaaS solution into their stores and ultimately develop a long-term strategy. Part of your role will be to manage multiple medium sized & large accounts and provide solution for further business growth, while being a key partner for our sales executives but also for the technology colleagues in managing client relationships.
WHERE YOUR EXPERTISE IS NEEDED
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Connected Retail integrates physical stores (i.e., brands, retailers) into the Zalando platform via lean, scalable and uniform SaaS solutions enabling ship-from-store, same day delivery, click & collect and data-driven value added services to name only a few.
The product aims at enhancing product availability and choice within the platform as well as improving customer convenience via accelerated deliveries from and returns to stores all across Europe.
Please note that all applications must be completed using the online form - we do not accept applications via e-mail.
WHERE YOUR EXPERTISE IS NEEDED
- Develop applicable strategies with every client in order to correctly implement and further develop our Connected Retail solutions. You may partner with multiple internal or external stakeholders for creating new supporting mechanisms for our brand partners.
- Work with your clients setting up processes, logistics contracts or further integrations of 3rd party vendors. Training and educating the stores and HQ's while being a consultant for their needs is also your passion. You will become a product expert and highlight functionalities and key features.
- Create and maintain strong bonds between Zalando and our partners by nurturing the clients and further developing on the existing relationships. You will understand your client's business objective, needs and how they can be met by using our SaaS product.
- You have a minimum of 5 years of commercial, relevant experience, ideally within B2B, backed up by minimum a Bachelor or Masters Degree. Experience working in a start-up environment is considered a plus.
- A sales mind and consultative approach to solving problems. You like to implement creative solutions and you are not afraid to analyze and improve on existing processes as well as implementing new ones. Dealing with change and managing chaos are also your strong suits.
- An interest in technology and you like to see solutions being created and implemented by your own hands. You like to question the status quo and adapt to change quickly.
- Strong communication (English and German, other languages are considered as a plus), negotiation skills and a passion for sales describes you perfectly. You are enthusiastic about developing trust with your clients and you like to relieve them of bureaucratic burdens. On top of this you should not only be numbers driven but also have the ability to make sense of data.
- Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Extensive onboarding, mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Connected Retail integrates physical stores (i.e., brands, retailers) into the Zalando platform via lean, scalable and uniform SaaS solutions enabling ship-from-store, same day delivery, click & collect and data-driven value added services to name only a few.
The product aims at enhancing product availability and choice within the platform as well as improving customer convenience via accelerated deliveries from and returns to stores all across Europe.
Please note that all applications must be completed using the online form - we do not accept applications via e-mail.
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
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