Luxury Consignment Office Coordinator

The goal of the Luxury Consignment Office (LCO) Coordinator is to oversee and support the Service Level Agreement (SLA) by managing the product pipeline; this is done through processing all inbound and outbound product, coordinating with the Experts and Client Manager to have product priced in a timely manner, and facilitating product shift between offices. Additionally, the Coordinator will work in partnership with the warehouse and Sales Teams to ensure product movement and handling is seamless. 

This position is based in our  LCO office and will report to the Senior Client Manager.

What You Get To Do Every Day

Product Processing & SLA Management:

• Manage all inbound and outbound Luxury Consignment Office (LCO) product by receiving, bagging, tagging, and locating each item.
• Partner with warehouse and Client Manager teams to ensure LCO product seamlessly moves through the pipeline.  
• Organize and ship all approved products to the Ecommerce Facility.
• Report and monitor LCO SLA daily; proactively report on potential breaches to ensure the team meets the daily goals. 
• Receive and confirm the accuracy of Vendor product and template; partner with Client Manager to meet the Vendor SLA.
• Receive and confirm the accuracy of remotes from transferred locations.
• Track and report end of day SLA and pipeline highlights to the Client Manager.
• Communicate potential extended SLA to Sales Team Members with consignments of over 40 items.

 Operations: 

• Oversee the return of un-consigned items while maintaining brand standards.
• Manage all inbound and outbound mail and packages sent to the Luxury Consignment Office.
• Maintain and enforce the organization of LCO product within safes, vaults, and colored bins.
• Partner with Loss Prevention to conduct weekly cycle count and communicate pending consignments to Client Manager.

 Consignor & Brand Experience:

• Resolve any consignor or Sales Team concerns about the LCO product.
• Assume the role of the Client Manager or Concierge when necessary, including completing drop-offs and front of house operations. 
• Answer Zendesk Tickets when directed by Expert Operation to help clear out blowout sales.

What You Bring To The Role

• Detail-oriented and organized, ability to prioritize and manage workflow
• Ability to execute on communication systems
• Adopt to working with technology solutions to increase productivity and efficiency 
• Polished in verbal and written communication
• Ability to handle multiple complex time-sensitive situations 
• Ability to work collaboratively with team members and internal departments 
• Must be able to work independently and be self-directed
• Ability to give and receive effective feedback 
• 1-2 years of work experience in a fast-paced environment
• Operations experience preferred

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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