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Inside Sales Team Lead

Employer
Marchon Eyewear
Location
Melville, NY
Closing date
30 Sep 2020

Job Details

 

Essential Functions

Coordinate and manage the workload of the Inside Sales team by evaluating the workload, assigning and distributing projects, and determining and monitoring deadlines to meet standards of performance

Conduct various types of analyses including data, feasibility, impact, technical, and workflow/processes to support business decision making

Conduct internal and external research to gather data and accomplish objectives

Provide training and coaching on processes, procedures and system tools to new  team members

Represent the department on corporate and divisional projects as needed; communicate impacts and work with management to develop solutions

Inform supervisors of trends in staff performance identified through observation and feedback

Manage system reports from Group Facts to ensure integrity of data is intact and consistent

Monitor the phone system to ensure appropriate phone coverage is provided at all times; provide input to supervisors for developing phone coverage schedule

Delegate calls from the designated voicemail box to the CBR Team for resolution within designated timeframes

Act as first point of contact for researching complex system issues in Group Facts and Siebel

Assist Supervisors with special projects to support organizational and departmental objectives

Perform responsibilities of CBR as needed

Job Specifications

Typically has the following experience or abilities:

Two to four years of customer service or administrative support experience

Experience managing a heavy workload

Experience providing service to brokers

Proficient in a Windows environment with word processing, spreadsheet application, and data entry

Excellent communication and interpersonal skills to effectively communicate plan and installation information

Ability to have a solution-oriented approach to work

Demonstrated ability to identify and resolve moderately complex problems

Must be flexible and adaptable

Ability to stay focused and productive during times of ambiguity

Ability to provide effective feedback for and/or skills at process improvement

 

Company

Marchon Eyewear, Inc. is one of the world’s largest designers, manufacturers and distributors of quality eyewear and sunwear, specializing in fashion, lifestyle and performance brands. Among the fastest growing companies in the industry, Marchon markets its products under prestigious brand names including Airlock, Calvin Klein, Chloé, Columbia, Diane von Furstenberg, Dragon, Etro, Flexon®, G-Star RAW, Karl Lagerfeld, Lacoste, Liu Jo, Longchamp, Marchon NYC, Marni, MCM, Nautica, Nike, Nine West, Salvatore Ferragamo and Skaga. Headquartered in New York, the company employs more than 2,700 people worldwide with offices in over 20 countries, supporting a vast global network of subsidiaries and distributors who span more than 100 countries.

Marchon, a division of VSP Global – the world’s largest vision care company – is focused on becoming the world’s most admired eyewear company by helping people see better, look better and feel better. The company’s culture is collaborative and creative, striving to bring together a diverse group of industry leaders with their own unique perspective to inspire and drive innovation and success. Marchon proudly attracts some of the most committed and passionate people in the industry, who want to be a part of a purposeful, forward-thinking organization.

Company info
Telephone
(212) 642-2960
Location
8 West 40th Street
New York
NY
10018
US

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