Director, Digital Merchandising & Personalization

The Director, Digital Merchandising & Personalization will join the Merchandising team and be at the forefront of the digital evolution at The RealReal. As a part of this evolution, we are looking for a Director, Digital Merchandising & Personalization, focused on delivering outstanding online experiences.

Driving the digital merchandising team and strategies for TRR you will work cross functionally with Marketing, Product, Planning and Pricing and other key stakeholders. Your passion for designing customer journeys leads you to quickly identify merchandising strategies that increase conversion and engagement that help to achieve ambitious sales targets.

Focused on delivering and executing actionable insights, you inform short and long term strategy & vision for our brand. Drive and improve strategy & process for onsite personalization, content integration, and site merchandising.

What You Get To Do Every Day

•  Define, refine and optimize The RealReal shopping and digital experience
• Plan and execute digital merchandising strategies that will meet and exceed sales and margin goals ensuring the right content is in the right place at the right time for the right segment
• Build test and learn plans for new merchandising strategies to improve the digital experience, value, and performance, and if need be fail fast, learn fast
• Drive the campaign and content calendar where necessary, testing, learning and optimizing at every step
• Provide regular updates to key stakeholders with merchandising reviews, results and upcoming plans
• Keep all content and merchandising metrics up to date and work with cross functional partners to ensure relevant content, and assets are delivered
• Lead, hire and develop a growing team of global digital merchandisers

What You Bring To The Role

• Bachelor's degree required; advanced degree a plus
• 7+ years of proven success in site merchandising and ecommerce
• 4 years of demonstrated experience managing a team
• Strong Analytical Skills & Data Oriented
• Exceptional time management and organizational skills including the ability to meet external and internal deadlines is required.
• Team player able to work effectively and collaboratively across all departments to meet goals and deadlines
• Work effectively with and present to individuals at all levels
• Lead a cross-functional team and willingness to take on responsibilities outside primary job description when necessary

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

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