Junior Digital Live Chat Manager (m/f/d)

Hugo Boss
Metzingen, DE
07 Sep 2020
16 Oct 2020
HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,600 employees worldwide. We work on innovative projects with passion and enthusiasm and create space for a variety of working methods. In this role, you will have the opportunity to support our digital transformation and to contribute new ideas - because, to create something extraordinary, we must explore new paths together. Join our team and shape your own future at HUGO BOSS!

Junior Digital Live Chat Manager (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time

Digital Retail is the core of HUGO BOSS AG's E-Commerce activities. We ensure that hugoboss.com is a class-leading website, inspiring our customers and easily helping them to buy their HUGO BOSS products. You are fluent in English and Dutch? To strengthen our continuously growing department we are looking for a Junior Digital Live Chat Manager (m/f/d).

What you can expect:

  • Answer all customer inquiries in Dutch and English via mail, phone, online chat and social channels (whatsapp, facebook, instagram, twitter, new channels for future) regarding products, services, order information, accounts and general details building on knowledge obtained from peers and trainings
  • Recognize returning customers and providing best in class experience through cross selling and upselling
  • Support in creation and maintenance of daily, weekly and monthly KPI reports to measure performance of the overall business and chat team e.g. consolidation of checkout & chat survey findings and sharing with stakeholders
  • Report escalated customer issues to mid to senior team members for speedy resolution
  • Create, update and maintain first draft of the process flows and Signavios for all current and future processes in place

Your profile:

  • Oral and written language proficiencies in English and Dutch is a must, proficiency in additional languages are a plus e.g. German, French, Spanish, Italian, Swedish, Japanese
  • Flexibility of schedule to include evenings, weekends and shift work depending on business needs
  • Bachelor's or Master's degree with experience in Retail/ personal shopping/ E-Commerce or equivalent
  • 1-3 years of customer experience
  • Strong service oriented working style, tactfulness and patience
  • Solution focused mindset and eye for detail facilitates your daily work
  • Advanced knowledge of MS Office (Excel, Powerpoint, Word)

Your benefits:

  • Diverse portfolio of tailored training and professional development measures
  • International and inspirational working environment
  • Career progression opportunities
  • Dynamic and inspirational work culture
  • Flexible scheduling to meet lifestyle needs, with a competitive compensation program and a fun working environment
  • Health days and special target-group-specific health measures

Please note that HUGO BOSS AG does not accept unsolicited applications from third parties.