Ecommerce Warehouse Team Leader - Richemont

Amsterdam, Netherlands
17 Sep 2020
27 Oct 2020

"Working in an ever-growing ecommerce warehouse environment requires us to think ahead and be prepared for change. We enjoy working as a team with a continuous focus on operational excellence". - Harmen Van Tol, Operations Manager Logistics.

As the Ecommerce Warehouse team-leader you have strong people management skills and you are responsible for leading a team of people in a fast growing environment to provide excellent customer service for the European Ecommerce operations.

Join us in Amsterdam and grow with our Warehouse team .


You manage a team of approximately 10 people in the daily operation of inbound, outbound and customer returns, respecting both brands as well as Richemont regulations and procedures. During peak times you will manage a larger team of +/- 20 people.

Using you improvement mindset, you will deliver client centric results with a focus on development areas.


We believe in shared success and understanding that with your actions you elevate your team and our Maisons. ​

​ To contribute to team success you: ​

  • Deliver operational KPIs in line with policies and procedures

You will be responsible for the daily operations in line with Richemont Policies, guidelines & local legislation and HR framework.

You will ensure operational procedures for both physical flows and systems are correctly applied, this includes ensuring stock integrity and managing layout solutions.

You will ensure delivery of KPIs agreed upon with Maisons & Ecommerce.

You will to develop daily, weekly and monthly indicators for the team to monitor and improve performance, working closely with other team-leads and the Logistics Operations Manager.

  • Ensure correct planning and staffing

You will make certain correct staffing and organisation is in place in consultation with the other team leads to meet business requirements This includes planning and workload execution to optimise resources and ensure targets are consistently met.

You will organize the preparation & planning of recurring activities such as inventories and peak activities such as Christmas, Valentines Day, Mothers Day.

You must anticipate staffing numbers, profiles and operational needs for new projects and services whilst ensuring the correct management of holidays & sick leave, making sure business needs are delivered.

  • Manage, motivate and develop teams

You will set targets aligned to KPIs and Logistics roadmap. Defining and implementing training for current/new/temporary roles.

You will hold regular performance reviews with the team working on individual development plans and coaching as appropriate.

You will ensure high levels of engagement within teams, with a can do attitude.

  • Business Partnering and Continuous Improvement

You act as first the point of contact for problem resolution or escalations accordingly. You will work with other support functions such as IT and HR to solve issues in case of day to day problems.

You work with teams & other logistics colleagues to build a problem solving & continuous improvement mind-set which is data driven.

You will establish and maintain good contacts with other departments, developing internal relationships to ensure business partnering approach with direct contacts.

  • Health & Safety & Security and CSR

You will support the Operations Manager on all initiatives and implementation of CSR, Security and Health & Safety.

You will thrive for the highest standards on these topics to ensure Employee Wellbeing and impacts on Environmental and Social aspects.

You will ensure employ engagement and active participation in these elements.


We offer a unique mix of an ambitious growing warehouse working with beautiful products in an international environment.

As we are all very social and do our best to preserve a great mood at work, we organize many different events where we all come together to share drinks, food, and laughs. Also, if you get charged in international environments, we can definitely offer the richness of diversity with currently 37 nationalities in our region.

Also to reward your dedication, we offer a competitive package, which includes base salary, the 13th month, end of year bonus and full reimbursement of travel costs.


After the initial introductory call, if successful you are invited to virtually meet your future Manager.

To reward your dedication, we offer a competitive salary, which includes the 13th month, bonus and full reimbursement of travel costs.

If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our team!