Operations Manager, Marketing

Depop is the fashion marketplace where the next generation buy, sell and get inspired. We are headquartered in London, UK with locations in Manchester, New York, Los Angeles and Australia. We have over 20 million registered users in 147 countries. In the UK, 1 in 3 Gen Z/Millennials are registered and in the US we have grown 300% over two years. We are also the only European player to have recently entered the top 25 shopping apps by daily active users.

Our mission is to empower the next generation to transform fashion, and our team of over 250 people are dedicated to serving the needs of our global community.

We operate on three pillars:

1. Community: Our buyers, sellers and employees are inclusive, diverse and accessible. We are committed to empowering diversity within the fashion community.
2. Entrepreneurship: We support our community and help them build their business with Depop. We thrive on supporting innovation by shaping an environment where creators, makers or hustlers can thrive. 
3. Sustainability: Depop helps extend the life of garments and reduce waste, we care about the world and want to make a positive change within the fashion industry. 

Role:

Right now, we are looking for an Operations Manager to help us organise, improve and scale our operations in the growth and marketing functions.

The Operations Manager will be responsible for developing processes, measurement frameworks and sharing best practices across local and global marketing teams. We are looking for an individual that can be both strategic as well as process driven and can partner up with a wide group of stakeholders across geographies.

Responsibilities  

• Drive end-to-end operational excellence, i.e., defining process, KPIs, ceremonies, measurement frameworks and calendars 
• Partner up with Insights to drive a data driven approach to our operations and activity and regular as well as ad hoc reporting
• Steer best practice sharing & adoption across functions and geographies
• Deep dive into scalability of our practices and lead time planning and make actionable recommendations to continuously improve our ways of working, including tooling
• Help us operationalise scalable processes and new best practices
• Be an agent for change and drive continuous iterative improvement 
• Drive individual project work-streams supporting individual teams across geographies

Requirements

• Ideally 5+ years of experience in cross-functional marketing operations in a Tech business environment
• A challenger mindset to help us evolve our ways of working and introducing new practices fit for purpose
• Proven track record of driving impact through change management and introduction of new processes in a matrix organisation
• Flexible and adaptable to always changing business challenges
• Self-starter with a strong bias to action
• Strong problem solver that goes beyond the obvious
• Proven track record of managing multiple projects at once with high level of commitment and great prioritisation skills
• Hands-on, organised, and detail-oriented while not losing sight of the big picture
• Strategic mindset
• A passion to create world class operations to enable us to connect and grow our community
• Strong cross-functional leadership with proven influencing skills. This person needs to be able to align stakeholders across various groups in the organisation
• Good understanding and experience in driving marketing effectiveness

Preferences

• Previous experience in fashion and marketplaces is a strong plus
• Insight into Millennial and Gen Z behaviours and attitudes is a plus
• Previous experience in a scale up or a business in hypergrowth

Benefits

Depop offers the opportunity to work in one of the UK's fastest-growing scale-ups, with a vibrant and diverse group of people, building a product we all deeply care about, in addition to:

Learn and Grow: We sponsor and run a myriad of programs, conferences and meet-ups to up-skill our employees and enhance their journey with us, just ask!
Wellbeing: We care about wellbeing. We offer a cycle to work scheme, healthy fruit and snacks in the office, breakfast every Tuesday, eye-care vouchers and a discounted gym membership.
Mental Health: Mental health is a top priority for Depop. We offer subsidised counselling appointments through SelfSpace, have mental health first aiders and also run yoga, meditation and more.
Work/life balance: We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism, and sabbaticals for our long-serving employees.
Family life: We offer flexible working (based on your team), generous parental leave policies, and, all of our offices are dog-friendly!
Financial: We match up to 6 percent on your pension based on qualified earnings and have retail discounts from benefithub.
Fun: We love to celebrate our successes at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties. We also host internal employee socials such as quiz night, games night, movie night and more.

Depop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.