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Seasonal Fragrance Ambassador - Cartier San Diego - Cartier

Employer
Richemont
Location
San Diego, United States
Closing date
6 Oct 2020

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Job Details

Cartier

MAIN PURPOSE

The Sesasonal Fragrance Ambassador of the Maison achieves and exceeds fragrance sales targets as directed by management and elevate each guest's personal Cartier journey through an emotional experience. The Fragrance Ambassador motivates and educates the boutique team to develop sales in the Fragrance category. He/she is also an active participant in the daily operations of the boutique

KEY RESPONSIBILITIES

  • Create exceptional client experience resulting in strong fragrance sales


    • Support the boutique to achieve and/or exceed the fragrance sales target for the Holiday season
    • Ensure that each client and visitor receives an outstanding and friendly experience and leverage the waiting time (before, during or after the appointment) to subtly introduce fragrance as an emotional component of the Cartier universe and a perfect gifting option.
    • Partner with the Sales Associates to introduce fragrance to their clients, encouraging cross-selling and possibly process the fragrance sale for the Sales Associate if needed
    • Expertly discover clients' needs and expectations about fragrance (for themselves or for gifts). Handle objections with ease.
    • Foster authentic client connections, new and existing. Utilize and enrich CRM database and networking initiatives resulting in long-term and trusted relationships with our clients.
    • Partner with Boutique Management to develop local community awareness, resulting in further engagement with the Maison and client loyalty


  • Act as a referent for the fragrance category in the boutique


    • Raise awareness, product knowledge and passion for the fragrance category across the entire boutique team
    • Support execution of all fragrance initiatives, such as new furniture installation, events, sampling, new consultation app, in partnership with boutique and corporate stakeholders
    • Maintain inventory of testers and ensure their presence on selling tables
    • Ensure sufficient product stock levels and suitable variety of fragrance samples
    • Share relevant client and team feedback with fragrance corporate teams and suggest actions.


  • Support daily boutique operations


    • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
    • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
    • Assist in the merchandising and daily maintenance of fragrance displays and back-stock.
    • Listen to Manager / team members' feedback.


    JOB PROFILE
    • 2 to 5 years of previous experience in luxury retail, service or hospitality environment
    • General knowledge of the perfume category


    PERSONAL SKILLS / ABILITIES :
    • Excellent interpersonal and communication skills.
    • Excellent sales skills.
    • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
    • Self-starter with team-player approach.
    • Structured and vigorous in follow-up.
    • Entrepreneurship attitude: meet challenges with resourcefulness and proactively generate suggestions, innovative approaches and ideas.

    Company

    With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

    Company info
    Location
    Geneva
    CH

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