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Authentication Coordinator

Employer
The RealReal Inc.
Location
Brisbane, California
Closing date
27 Oct 2020

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Job Details

The Authentication Coordinator is a non-management role, that will support the authentication department via admin duties and exception inventory management to streamline operations within the department.

What You Get To Do Every Day
  • Oversee CS/CR and merchandising inquiries
    • Prioritize and answer inquiries in a timely fashion meeting all SLAs
    • Assign authentication inquiries to the proper point of contact
    • Manage and organize authentication Zendesk inbox
    • Track post corrections found from inquiries
  • Maintain exception queues an ensure all SLAs are met
  • Collaborate with internal departments and contacts to resolve exception and operational issues that affect department production

What You Bring To The Role
  • Comfortable with google sheets/excel
  • Someone who works well independently 
  • Strong communication skills
  • Able to communicate effectively through digital communication
  • Understanding of TRR operation pipeline
  • Detail-oriented
  • Great time management skills
  • Ability to prioritize daily tasks
  • Highly motivated and proactive 
  • Ability to troubleshoot and problem solve

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

#LI-DMARCHMAN

Company

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA. 

Company info
Location
San Francisco
US

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