Trainer - Vacheron Constantin
Job Details
Vacheron Constantin
MISSION:
- Drive, develop, coordinate, and conduct training projects and programs for all the staff of company (with a special focus on retail teams) & key specialists partners.
- Provide consultancy to boutique managers to improve retail performance, follow up on actions and keeping training records and reports
- Support Training Manager in training activities, onsite training organization and training program development and training delivery.
OFFICE LOCATION: Shanghai, China
TITLE: Trainer
REPORTING TO: Training Manager
KEY RESPONSIBILITIES: you will be successful
1. Training content creation & live animation
• Prepare and deliver brand introduction training and basic selling routine training for newcomers
• Communicate with MKT team regularly to update induction day training materials, including PPT, video etc.
• Prepare and deliver regular product training for both Internal Boutiques and External Boutiques
• Support New Store Opening training, Les Cabinotiers training and other training iniatives etc.
• Assist in the coordination of Mystery Shoppers Program with other key departments and follow up with Area Managers / Boutique managers on key action plans
• Observe and assist boutique managers and boutique trainers to achieve monthly training targets with key action plans
• Visit Boutiques regularly when appropriate with appropriate area / account managers to assess skills and needs with an aim to ensure at least visit 1 Internal Boutique and 1 External Boutique per month.
• Participate and support in projects like Wholesale Seminar / Retail Seminar / Local Rising Stars training and other related iniatives driven by the company
2. Sales speech design
• Drive Storytelling content development m training and delivery
• Share Boutique Best Practices amongst sales associates across IB and EB
• Train on key competitor snapshot based on HQ's materials and commercial needs covering USP, brand history, relative strength / weakness and products.
• Plan, drive and deliver VC Refresher training initiatives every quarter
3. Training planning and administration
• Plan and implement Internal Boutiques & External Boutiques annual calendar
• Drive VC local E-learning platform, and support HQ E-learning training platform execution, including materials translation
• Drive all key training materials and manuals covering translation and production
• Follow up with all training purchase orders and payments
• Monthly training report for different parties, HQ, Commercial team etc.
• Support training manager according to the specific requirements and needs of the business
PROFILE:
• Bachelor Degree or above
• Minimum 5 years working experience in luxury retail with high sensitivity to service
• Passionate for training, proven group animation / field training experience
• Passionate about watches
• Strong in cross functional communication and work
• Adaptable to change and uncertainty with the flexibility to work in a fast-paced, start-up, and multicultural environment
• Highly self-motivated, analytical, logical thinking, result oriented-hard worker, with sharp attention to detail
• Be open-minded and flexible in terms of responsibilities.
• Ideally familiar with E-learning platforms / blended learning programs
• Frequent travel is required within Mainland China
• Good computer skill such as Office software, Word, Excel, PowerPoint and Outlook
• Excellent communication skills and relationship management skills
• Skilled in both written and spoken English and Mandarin
About Vacheron Constantin
As a House of Connoisseurs in Fine Watchmaking, Vacheron Constantin has, at no time in its 260-year history, ever stopped creating, enhancing, and reinventing itself. This manufacture reveals each timepiece with a technical signature and distinctive look.
Throughout the Maison's universe, our collaborators from different horizons share with passion a common objective: to reach the perfection we are proud of and known for. At Vacheron Constantin we believe that our employees are unique, and every moment of our career path is part of an exceptional employee experience. Our goal is to always put people's achievements first, by ensuring employability, opportunities, and transparency.
Discover new challenges and be part of this adventure where the spirit of excellence, belonging, exploration, and fulfillment drive us.
You will enjoy this new adventure THANKS TO
• Our teams. You will join motivated, creative, and talented teams that share the same passion and energy.
• Our benefits. Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome and you will be able to give the best of yourself.
• Your personal development: You will enjoy career growth opportunities, as well as international mobility within the Maison or within Richemont Maisons.
Interested? Join us! #WeAreWaitingForYou
MISSION:
- Drive, develop, coordinate, and conduct training projects and programs for all the staff of company (with a special focus on retail teams) & key specialists partners.
- Provide consultancy to boutique managers to improve retail performance, follow up on actions and keeping training records and reports
- Support Training Manager in training activities, onsite training organization and training program development and training delivery.
OFFICE LOCATION: Shanghai, China
TITLE: Trainer
REPORTING TO: Training Manager
KEY RESPONSIBILITIES: you will be successful
1. Training content creation & live animation
• Prepare and deliver brand introduction training and basic selling routine training for newcomers
• Communicate with MKT team regularly to update induction day training materials, including PPT, video etc.
• Prepare and deliver regular product training for both Internal Boutiques and External Boutiques
• Support New Store Opening training, Les Cabinotiers training and other training iniatives etc.
• Assist in the coordination of Mystery Shoppers Program with other key departments and follow up with Area Managers / Boutique managers on key action plans
• Observe and assist boutique managers and boutique trainers to achieve monthly training targets with key action plans
• Visit Boutiques regularly when appropriate with appropriate area / account managers to assess skills and needs with an aim to ensure at least visit 1 Internal Boutique and 1 External Boutique per month.
• Participate and support in projects like Wholesale Seminar / Retail Seminar / Local Rising Stars training and other related iniatives driven by the company
2. Sales speech design
• Drive Storytelling content development m training and delivery
• Share Boutique Best Practices amongst sales associates across IB and EB
• Train on key competitor snapshot based on HQ's materials and commercial needs covering USP, brand history, relative strength / weakness and products.
• Plan, drive and deliver VC Refresher training initiatives every quarter
3. Training planning and administration
• Plan and implement Internal Boutiques & External Boutiques annual calendar
• Drive VC local E-learning platform, and support HQ E-learning training platform execution, including materials translation
• Drive all key training materials and manuals covering translation and production
• Follow up with all training purchase orders and payments
• Monthly training report for different parties, HQ, Commercial team etc.
• Support training manager according to the specific requirements and needs of the business
PROFILE:
• Bachelor Degree or above
• Minimum 5 years working experience in luxury retail with high sensitivity to service
• Passionate for training, proven group animation / field training experience
• Passionate about watches
• Strong in cross functional communication and work
• Adaptable to change and uncertainty with the flexibility to work in a fast-paced, start-up, and multicultural environment
• Highly self-motivated, analytical, logical thinking, result oriented-hard worker, with sharp attention to detail
• Be open-minded and flexible in terms of responsibilities.
• Ideally familiar with E-learning platforms / blended learning programs
• Frequent travel is required within Mainland China
• Good computer skill such as Office software, Word, Excel, PowerPoint and Outlook
• Excellent communication skills and relationship management skills
• Skilled in both written and spoken English and Mandarin
About Vacheron Constantin
As a House of Connoisseurs in Fine Watchmaking, Vacheron Constantin has, at no time in its 260-year history, ever stopped creating, enhancing, and reinventing itself. This manufacture reveals each timepiece with a technical signature and distinctive look.
Throughout the Maison's universe, our collaborators from different horizons share with passion a common objective: to reach the perfection we are proud of and known for. At Vacheron Constantin we believe that our employees are unique, and every moment of our career path is part of an exceptional employee experience. Our goal is to always put people's achievements first, by ensuring employability, opportunities, and transparency.
Discover new challenges and be part of this adventure where the spirit of excellence, belonging, exploration, and fulfillment drive us.
You will enjoy this new adventure THANKS TO
• Our teams. You will join motivated, creative, and talented teams that share the same passion and energy.
• Our benefits. Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome and you will be able to give the best of yourself.
• Your personal development: You will enjoy career growth opportunities, as well as international mobility within the Maison or within Richemont Maisons.
Interested? Join us! #WeAreWaitingForYou
Company
With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.
Company info
- Location
-
Geneva
CH
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