Seasonal Resale Sales Specialist

New York, New York
22 Sep 2020
22 Nov 2020
As a Seasonal Resales Specialist you will be creating a world class experience guiding our customers through their store journey in our curated retail spaces. Your interest in sustainability makes you the perfect fit to be part of our movement to influence our community and the fashion industry one customer or consignor at a time. If you thrive in a high volume and fast-paced environment, this just might be a Real fit.

This role is Seasonal. 

What You Get To Do Every Day
  • Guide our customers through our shop and educate them on TRR mission, values and company vision 
  • Provide world class service while navigating multiple customer journey's at once
  • Connect with clients and consignors, understand their needs, and establish and/or maintain a relationship to turn consignors into customers and customers into consignors
  • Meet or exceed monthly sales targets and evolving KPIs
  • Demonstrate commitment to team collaboration 
  • Influence and inspire through passion and hospitality 
  • Actively learning TRR's approved brands whilst staying abreast of emerging brands and trends in order to relate to a range of customers
  • Maintain a high level of integrity, initiative, motivation and self-direction

What You Bring To The Role
  • Passion, excitement and a positive attitude
  • Interest in learning and educating customers/clients about our participation in the circular economy and sustainability 
  • 2+ years of experience in a customer service focused role, luxury or fashion experience (preferred)
  • Experience in a fast-paced and/or start-up environment (preferred) 
  • A strong sales ability and an entrepreneurial spirit
  • Passionate about the TRR brand and mission

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


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