Content Manager (Maternity leave cover)

Recruiter
Farfetch
Location
GuimarĂ£es, PT
Posted
25 Sep 2020
Closes
25 Nov 2020
Ref
6edc36a4-a616-46af-b3a3-5171cb140272
Function
Technology
Level
Manager
Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.

Content

We are a diverse, dynamic, global team of content creators, dedicated to communicating the Farfetch message to our customer. From catalogue management and product data, to size & fit solutions and localisation, the Content umbrella manages end to end content and asset creation, creating a unique luxury experience, found only on Farfetch.

Reporting into our Head of Linguistic Services, you will cover our Content Manager during her maternity leave, leading the Product Information Operations of our Linguistic Services team (translations). You will support in the strategy of this vertical, combining planning and global coordination, as well as bridging the gap between the Global and Local. You also will guide your direct teams: ES, Latam & BR Content Teams.

What you'll do:

  • TEAM MANAGEMENT


  • You will lead a group of markets responsible for translating, localising & transcreating product descriptions, listing pages, ad hoc product translation requests among others.
  • You will support the Head of Linguistic Services in efforts to evolve our localisation quality whilst optimising costs.
  • You will participate in the execution of the language strategy (specifically for Product Information), developed by our Head of Linguistic Services & Director of Content.
  • You will deliver BAU excellence with a team driven by frequent deadlines and high-volume targets.
  • You will maintain meaningful development paths for your direct report teams: ES, Latam and BR.
  • You will maintain a quality and customer focused ethos in the ES, Latam and BR teams, as well as collaborate with it within the rest of the Linguistic Services teams.
  • You will act as a language ambassador across the business, promoting good linguistic practices and developing positive stakeholder relationships.


  • PRODUCT INFORMATION VERTICAL


  • You will lead the Product Information initiatives by supporting the planning and all markets leads in the execution of product descriptions across our 14 markets.
  • You will be the PoC between Linguistic Services, Content, PCM, different FTech Teams and other stakeholders in everything related to the Product Information process, in order to secure a bespoke workflow and robust process of collaboration.
  • You will work closely with the Project Manager and Content Specialist in order to define the right processes that will work for the teams in this vertical.
  • You will support on the execution of the Product Information strategy for www.farfetch.com (website and app).
  • You will support in the resolution of tech problems, as well as copy issues that affect the translation process of product description and other types of content related to it.


Who you are:

  • You are a linguist at heart, someone who lives and breathes language
  • You are a translation specialist with proven management experience
  • You have experience either leading an in-house translation team, or in senior position at an agency
  • You have experience in Product Information/Descriptions
  • You have proven & up to date knowledge of translation memory, machine translation & translation management workflows/software
  • You have exceptional people & stakeholder management skills
  • You have and advanced level of English (written and spoken - C1)


Reporting into our Head of Linguistic Services, you will cover our Content Manager during her maternity leave, leading the Product Information Operations of our Linguistic Services team (translations). You will support in the strategy of this vertical, combining planning and global coordination, as well as bridging the gap between the Global and Local. You also will guide your direct teams: ES, Latam & BR Content Teams.

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