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Client Manager

Employer
The RealReal Inc.
Location
Brooklyn, New York
Closing date
1 Oct 2020

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Function
Operations
Level
Manager

Job Details

The goal of the Client Manager is to coordinate communication and strategies with Expert, Sales, and Operations teams, in an effort to increase productivity while maintaining a quality consignor experience. The Client Manager's key focus is to support high-value revenue growth, maintain the service level agreements, and deliver a luxury experience warranting a high Net Promoter Score (NPS).  As Client Manager, you will partner in aligning initiatives and processes across multiple regions. The Client Manager has an entrepreneurial spirit, can analyze data, and can create innovative solutions to streamline processes and improve efficiencies.  This position will report to the Head of Expert Operations.

What You Get To Do Every Day
  • Provide a luxury consignor experience by maintaining brand standards, providing exceptional customer service, and maintaining The RealReal's core value. 
  • Work with cross-functional teams to drive high-value consignment supply through our LCO services with a focus on maximizing efficiency and meeting company goals.
  • Manage daily consignment appointments for Expert and drop-off booking calendars. 
  • Oversee the flow of consignment intake through the pipeline, ensuring all items are properly processed and launched to site within our service agreement timeline. 
  • Understand, report, and communicate on Key Performance Indicators critical to the success of the respective office and relevant stakeholders
  • Implement Loss Prevention initiatives to maintain a safe and secure workplace.
  • Ensure all standard operating procedures are successfully executed and understood by all cross-functional teams. 

What You Bring To The Role
  • Bachelor's degree from accredited college or university.
  • 2-5 years of experience working in the luxury space in a business facing role.
  • 2-5 years of experience working under budgets to create plans that hit required goals.
  • Cross-departmental project coordination and planning experience is encouraged.
  • Team player able to work effectively and collaboratively across all departments to meet goals and deadlines. 
  • Learns quickly, experiments enjoys the challenge of unfamiliar tasks.
  • Spends time efficiently on what is important and will drive the business.
  • Can effectively cope in a fast-paced environment with rapid change, while making educated decisions without having the total picture.
  • Uses facts and logic to solve problems.
  • Is capable of working with a variety of people in multiple settings and styles, and can get messages across that to have the desired effect.

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

#LI-SMEEHAN

Company

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA. 

Company info
Location
San Francisco
US

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