Luxury Consignment Office Concierge

This position is based in Brooklyn, NY and will report to the Client Manager.

What You Get To Do Every Day

• Ensure clients are welcomed into an atmosphere that feels safe, private, and luxurious
• Receive clients as they arrive for scheduled appointments
• Transition clients to the Client Manager, while instilling confidence in yours and the  company's decorum and professionalism
• Provide clients with complimentary offerings and hospitality services
• Support Loss Prevention
• Inbound and outbound product shipment support
• Ensuring all outbound processes are being followed with carrier service from HQ to our warehouse facility
• Maintain files and records with effective filing system
• Assume facilities facing duties of Client Manager in their absence
• Facilitate needs of the LCO at direction of Client Manager
• Ensuring the facilities is clean and organized
• Reporting facilities related issues to property/building management
• Provides hands on facilities assistance where necessary
• Restocking stockroom, pantries, restrooms and supply cabinets
• Receiving direction from LPM or Client Manager

What You Bring To The Role

• Ability to work full-time and overtime when required
• Ability to support off hour events and improvement projects when required
• Exceptional customer service skills
• Strong communication skills
• Maintain professional appearance
• Ability to work in a fast-paced environment and handle a high volume of customers while maintaining a positive customer experience
• Ability to bring new ideas to help efficiency of the office
• 2+ years experience in office administration
• College degree preferred

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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