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Support Specialist

Employer
NuORDER
Location
New York City, New York (US)
Closing date
29 Oct 2020

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Job Details

ABOUT NuORDER:

NuORDER is the leading wholesale eCommerce platform. Brands use NuORDER to deliver a seamless, more collaborative wholesale process, where buyers can browse products, plan assortments and make smarter buys in real-time. The NuORDER platform was engineered with flexibility and scale in mind, empowering businesses of all sizes with enterprise-level technology. Headquartered in Los Angeles, California; NuORDER connects more than 2,500 brands and 500,000 retailers globally, helping them grow and win together. For more information, visit www.nuorder.com

POSITION SUMMARY:

NuORDER is looking for a skilled individual with Help Desk and Troubleshooting experience to provide world-class service and support to our growing numbers of brands and retailers using our web and iPad app. This individual will be responsible for ensuring client issues are responded to quickly, issues are analyzed and escalated as necessary, and clients are satisfied with the service. NuORDER prides itself on offering the best solution & service to its customers, and this individual must be passionate to work with customers and take pride in becoming a product expert who wants to solve the customer problem efficiently and effectively. This position is for immediate hire and may have multiple openings in NYC.

Responsibilities

  • Manage high volume of customer incoming tickets, chat, & phone support
  • Troubleshoot app issues or bugs that are raised by clients or internally
  • Test issues to replicate what a client might be experiencing and how to produce
  • Become a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields
  • Be a champion of world-class customer service, and have a passion for delivering a high quality customer experience
  • Interact professionally with VIP customer clients

Requirements/Qualifications/Personal Attributes

  • Entry level position; 2-4 years in the workforce
  • BA/BS preferred, or equivalent experience
  • Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment
  • Solid writing and presentation skills
  • Understanding of SaaS, CRM, ERP, and mobile software is a plus
  • Experience in the fashion industry a plus
  • Above all else, able to think beyond the status quo with a can-do attitude and an appetite for success!

WHY NuORDER? 

We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER’s growth and success. Come join us so we can build together! 

BENEFITS:

NuORDER offers a competitive salary and benefits package complete with medical, dental & vision insurance, a matching 401k program, flexible PTO & a wide array of holidays. We also offer paid maternal and paternal leave.

As a NuORDER employee, you can expect a variety of learning and development opportunities and a plethora of snacks, coffee, and sparkling water in our fully stocked kitchen. In addition, it’s not unusual for us to have Bagel Fridays, free lunches, game nights, and happy hours to bond as a team.

Company

NuORDER is the leading wholesale eCommerce platform helping brands and retailers grow and win together. Brands use NuORDER to bring their products to life, open doors, capture buyer intent and streamline the market-to-order process. The NuORDER platform was engineered with flexibility and scale in mind, empowering businesses of all sizes with enterprise-level technology. We connect more than 2,000 brands and 500,000 retailers, support thousands of market appointments every year and process over $30 billion in orders globally. NuORDER is headquartered in Los Angeles, California with offices globally.

Company info
Website
Telephone
(310) 954-1313
Location
1901 Avenue of the Stars
Suite #175M
Los Angeles
California
90067
US

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