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Onboarding Manager (w/m/d) - ZFS

Employer
Zalando
Location
Berlin
Closing date
14 Oct 2020

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Function
Operations
Level
Manager
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Job Details

Zalando Fulfillment Solutions (ZFS) is offering a fulfillment service for our B2B platform partners. The department was founded three years ago and has a flair of a startup within Zalando.

The Onboarding Manager is a new role in our team that combines aspects of project- and process management. Your core responsibilities will be developing concepts, documentation, and processes to onboard external partners (integrators and brands) onto existing or new products and services. The role requires you to be a good communicator and the ability to create value-adding onboarding materials for our clients.
WHERE YOUR EXPERTISE IS NEEDED
  • Make the onboarding process for our external partners frictionless! Conceptualize and refine the onboarding process for products and services
  • Work together with various business- and tech teams to drive the solution-design of processes and tools that are needed for onboarding
  • Understand technical dependencies and define how partners should use the information available
  • Manage any onboarding process end-to-end and support the business teams with relevant documentation/materials
WHAT WE'RE LOOKING FOR
  • Experience in managing client-facing projects, a high level of proactiveness in solving complex situations, ability to deal with uncertainty and to handle multiple projects at the same time
  • You have the ability to understand complex technical, commercial and operational constructs/dependencies quickly
  • A true team player, who is committed to achieving common results
  • Excellent verbal and written communication skills in English and German
  • Excellent PowerPoint and/or Google Presentation skills
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere.
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT Zalando
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store​
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
 Berlin
Germany
10243
Germany
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