CRM & Client Experience Executive - Van Cleef & Arpels

Recruiter
Richemont
Location
Riyadh, Saudi Arabia
Posted
30 Sep 2020
Closes
30 Nov 2020
Ref
23847-en_US
Van Cleef & Arpels

Van Cleef & Arpels - CRM & Client Experience Executive, Riyadh KSA

WHO ARE WE?

A high jewelry Maison who promotes exceptional know-how in an enchanting creative, poetic and culture background environment!
Our Maison is looking for men and women with multiple talents to contribute to developing and transmitting their expertise with care and no compromise.
By joining us, you will be surrounded by experts with a passion and will contribute to various different projects allowing our Maison to regularly reinvent itself.

Do you match this profile?

Do you have experience in retail industry and background in customer engagement?

Are you highly client focused, and do you have demonstrated capability to take ownership of projects and tasks?

Do you have experience of direct and digital CRM activations with understanding of retail client experience?

Do you enjoy working together as a team to deliver excellence?

If so, apply for this job!

What do we expect from you?

You will be responsible for the CRM & Client Experience strategy implementation in the KSA market and a role model as best in class client experience promoter spreading the client centric culture in the market by providing constant briefing to the Boutique teams.

You will master the local CRM tools and database and monitor locally client data capture.

You will coordinate CRM tools training for KSA Teams as well as monitor the consistent Clientelling program and seasonal CRM/eCRM campaigns.

You will be the key contact of the regional Client Relationship Center (CRC) for KSA and coordinate and implement Regional programs for client experience (satisfactory barometer), collaborating with Training department on action plans follow up.

You will be responsible for implementing consumables strategies and sourcing for the KSA market (flowers, food & beverages).

You will manage and control the stocks for client centric tools: contact cards, birthday cards, season greetings, books, gifts, invite, catalogue etc. and prepare, co-ordinate and follow-up on VIP programs.

You are responsible for monitoring the CRM & Client experience budget in respect with forecast and timelines.

You will develop and maintain strong and supportive relationships with cross-functional groups and be the Ambassador of Maison at all the levels!

More than a job... it's an experience!

By joining the Maison, you are joining a team in which professional development is one of our main focuses.

The recruitment process:

  • Apply online
  • If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful.
  • You will meet with the HR, Head of CRM & Client Experience, VCA Middle East, Country Manager, VCA KSA & Bahrain and Retail Performance Director, VCA Middle East.