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Learning and Development Manager - IWC

Employer
Richemont
Location
New York, United States
Closing date
27 Oct 2020

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Function
Sales & Business Development
Level
Manager
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Job Details

IWC

LEARNING AND DEVELOPMENT MANAGER

IWC SCHAFFHAUSEN

NEW YORK CITY

MAIN PURPOSE

The Learning & Development Manager will be based in the New York corporate office and will be responsible for the successful planning and implementation of the overall Learning and Development strategy and modules in North America for both our Retail and Wholesale network.

KEY RESPONSIBILITIES

  • Create and manage the learning & Development plan and calendar for the network for the year.
  • Develop, plan and execute the annual training plan from IWC Headquarters': Brand, Products, Selling ceremony training for all the Sales Teams within the region.
  • Develop & Implement tailor made training modules & local programs in collaboration with the Retail Director and Corporate team. Support the Regional sales managers with various training initiatives.
  • Follow up and monitor the efficiency of training and achievements through debrief sessions & Implementation of specific action plans.
  • Enhance quality and maintain integrity of IWC image by through client advisor coaching, mentoring, and training in collaboration with the BTQ managers.
  • Manage the Training Budget (plan and monitor) according to priorities
  • Organize and Manage the annual Grand training for our wholesale accounts.
  • Develop Remote and Online learning Options. Track and Monitor results. Engage the teams. Continuously track and monitor training app engagement and results.


QUALIFICATIONS

Education
  • Bachelor's degree preferred in Education or Human Resources.


Technical Skills/Abilities
  • Minimum of 7 years of experience in luxury retail management, watchmaking a plus
  • Experience in the design, building and implementation of trainings
  • Works autonomously with good organizational skills, able to manage several projects and deadlines simultaneously
  • 50-60% Travel required. Must have current passport.
  • Fluent in English.
  • Computer literate in Microsoft Office program including advanced Powerpoint skills


Personal Skills
  • Excellent communicator with vast intercultural competences and empathetic mindset.
  • Strong team player and capacity to support across departments
  • Excellent public speaker
  • Strong sense of luxury service and aesthetics
  • Pragmatic approach in ambiguous situations
  • Ability to motivate and inspire audiences

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH
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