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Showroom Purchasing & Sales Coordinator - Watches - Watchfinder

Employer
Richemont
Location
New York, United States
Closing date
11 Nov 2020

Job Details

Watchfinder

Role Insight

You will work alongside your colleagues to deliver an exceptional customer experience. You will be a confident communicator, driven and self-motivated. You will liaise with the Country Manager and follow instruction clearly where given to achieve the best possible outcome. As a customer facing role, you will be a firm individual who can deliver excellent customer service as well as dealing with any issues that may arise. You can build a solid rapport with others and you will have the customers interests at the heart of what you do. As coordinator, you will demonstrate your knowledge of the purchasing and stock procedures with confidence.
  • Managing and booking appointments via our diary system for customers wanting to sell their watch.
  • Processing and booking Incoming watches onto our internal ERP systems ensuring that all are accounted for and uploaded accurately and in a timely manner.
  • Buying and negotiating prices of watches including part exchange to secure a deal with the best possible margin
  • Understanding the stock control internal procedures, undertaking daily and monthly stock takes
  • Handle telephone and e-mail enquiries from prospective customers regarding the sales of their watches, recording customer details on the ERP system in an accurate and timely fashion.
  • Manage the customer buying process from beginning to end, contact, appointment, conversion.
  • Liaising with the Country Manager with feedback and discussion with clients.
  • Supporting the wider purchasing team with any administrative duties.
  • Working closely with the Operations Administrator and Watchfinder service centre team to ensure that watches purchased are authenticated, tested and prepared for sale according to Watchfinder's rigorous standards
  • Speak with customers on the phone to assist with their enquiry. If the enquiry is related to an existing quote potential to negotiate this to secure the purchase when agreed by the Country Manager
  • Handling customer complaints/objections where necessary
  • Analyze the market, providing competitive intelligence and detailed benchmarking
  • Be involved in setting up strategic partnerships for new services, such as Watch Trade-ins
  • Achieve product margin and merchandising/range objectives, oversee purchasing budgets, and stock control in line with the business operating procedure

Your skills we are looking for..
  • Excellent communication skills and proven track record of managing different stakeholders and fast-moving businesses
  • Self-starter and goal-oriented approach oriented.
  • The ability to negotiate (ideally with a part exchange involved)
  • Ability to take in technical information and follow instructions and directions precisely
  • Results driven and motivated
  • Personable with a good, polite manner
  • 4/5 Year's experience working within the Pre-Owned watch industry
  • Highly organized with the ability to prioritise own workload.
  • Strong communication skills and confidence

What's in it for you?
  • You will embark on an exciting new venture in New York, which will enable you to meet, greet and introduce new clients and raise the profile of the showroom.
  • Gain valuable experience of working in a multi-brand, luxury retailer
  • Various company benefits, with a generous commission scheme


KPI'S AND TARGETS:
  • Monthly purchasing, Units purchased (Per month) vs targets
  • Merchandise mix according to consumer demand and company margins
  • Quarterly and annual stock holding targets

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH

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