Wholesale Account Assistant

JOB SUMMARY

JOB DESCRIPTION

RESPONSIBILITY

Account and Order Management

• Direct liaison with NY-based Customer Service on partner orders and any systems-related tasks/questions/deliverables
• Compile competitive sales information, t raining materials and assortment grids
• Communicate with account about order issues and discrepancies
• Coordinate defective claims with partners
• Own set up of new partners/doors in all systems & troubleshooting

Reporting, Analytics and Financial Planning

• Data compilation & validation of information from accounts
• Run reports on a weekly, monthly, and ad hoc basis for weekly meetings, business reviews, senior management meetings, pricing analysis, etc.
• Maintain data related to account including regular audits and communication to cross-functional partners on issues
• Connect with systems points of contacts for resolutions or testing

Assortment Planning

• Pull and compile previous sales data
• Own centralized markdown list for partners to reference

Market

• Prepare account specific ad hoc analyses and supporting documents
• Partner with Assistant Account Manager to execute order updates, reconciliation, and relevant buy sheet files necessary for Merchandising, Production, Customer Service, and wholesale partners under tight timelines and time zones

Logistics

• Feed account information to logistics on specific information to move forward
• Organize and lead any outstanding follow-ups and exceptions based Logistics needs with wholesale partners and/or the warehouse(s)
• Ensure in-season monthly shipping targets are met and manage risks and opportunities with Planning and Logistics teams

EDUCATION & PRIOR EXPERIENCE

• Degree holder in relevant disciplines
• Minimum 2 years of retail/wholesale/travel retail work experience in the luxury/fashion retail sector
• Possesses account management experience
• Excellent organizational skills and time management
• Excellent interpersonal skills to provide excellent customer service
• Proactive, presentable, self-motivated, team player and problem solver
• Able to work under pressure and to meet deadlines
• Excellent data analysis skills and multi-tasking skills
• Excellent command in English knowledge of Mandarin or other Asia languages is a plus
• With SAP experience is a plus

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com .