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Director, Digital Design

Employer
The RealReal Inc.
Location
San Francisco, California
Closing date
5 Nov 2020

Job Details

We are seeking a Digital Design Director with extensive web and digital experience. This leader will direct the visual experience across The RealReal website. You will be responsible for the creative direction that maximizes engagement, tells the stories of our products, drives conversion, and amplifies our brand. You will mentor, manage, and grow a team of full-time visual designers.

The ideal candidate will have managed creative for a top online website and has a track record for delivering bar-raising digital work. You will drive and manage how the TRR brand comes to life digitally with our brand creative team and take our website to the next level. This role reports to the SVP of Merchandising.

What You Get To Do Every Day
  • Oversee creative direction and strategy for the TRR website as well as design experiences across the site for personalization, marketing and content.
  • Lead and develop a team of highly talented web designers, providing leadership and rolling up your sleeves to get things done.
  • Direct and elevate the visual system for TRR, including page templates, modules, typography, color, and design patterns
  • Partner with stakeholders on creative that elevates product launches, digital events, content updates, big redesigns, and creative asset production
  • Manage outside creative agencies and ensure TRR is accurately and effectively represented as a brand
  • Work closely with the Brand Team to ensure a harmonious integration of the brand into the digital experiences, creating a seamless connection for customers across all touchpoints
  • Use a metrics and research-driven approach to analyze, create, and evangelize design strategy to internal partners in various organizations and levels
  • Lead brainstorming and creative sessions to generate ideas that drive compelling experiences that will delight our customers
  • Stay on top of the latest trends in web design and technology, and propose new ways to elevate our digital experiences

What You Bring To The Role
  • 10+ years of experience leading creative, exhibiting thoughtful leadership in creative and design trends
  • 3+ years of management experience leading design teams
  • Experience as a creative director for a top-tier website
  • Deep expertise working on mobile-first, responsive websites; 
  • Experience building and implementing visual design systems for websites including code-based design systems and style guides
  • Demonstrated ability to guide, develop and retain a growing team, set goals, delegate responsibilities, hold teams accountable for outcomes, and provide feedback
  • Demonstrated ability to be a self-starter who takes initiative and thrives in a fast-moving, results-driven environment
  • Incredible eye for detail and obsessively meticulous
  • Bachelor or Master's degree in related field or equivalent professional experience
  • An outstanding portfolio that showcases your expertise and fit for this role

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Company

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA. 

Company info
Location
San Francisco
US

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