High-End Manager UAE & India - Cartier

Cartier

MAIN PURPOSE

The UAE & India High-End manager (HE: High Jewellery, Fine Jewellery watches & Fine watchmaking) defines the High-End strategy in collaboration with the High-End EMEA region and coordinates its implementation in the local commercial network.

The High-End Manager is responsible for the local High-End development and achievements of its targets, whilst raising High-End awareness and developing relevant sales force, maximizing in-boutique & events sales as well as working closely with all local departments such as but not exclusive to Client, Marketing and Learning & Development.

He participates and contributes to the local commercial development and High-End EMEA community.

KEY RESPONSIBILITIES

High-End Business development and strategy

• Is responsible for the development of the High-End business in both markets
• Is the key contact and referent on HE business for Retail population and Exco members
• Define High-End strategy, commercial objectives, yearly calendar & budget in coordination with EMEA region and local commercial leadership
• Ensures strategy set up & follow up in local markets
• Define High-End action plans for the markets and for all network (boutiques, point of sales)
• Define commercial conditions for local partners alongside commercial leadership & international teams
• Create solid bonds with the High-End EMEA business unit as well as other High-End Managers to share best practices & introduce relevant projects to support our local development.
• Participate to short, medium and long term sales planning and forecasting
• Actively follow-up on regular & exceptional business activity with all local stakeholders (sales teams, management, logistic etc)
• Ensure High-End operations excellence and ideal assortments in collaboration with EMEA & international business units
• Work hand in hand with the HE merchandising manager and master the local business trends (pour GCC)
• Monitor the competition and the market environment

Develop High-End client portfolio

• Support client's department on client's acquisition, upgrade & satisfaction strategy
• Collaborate with client's department on High-End intermediaries' development

Develop and Support High-End communities

• Identify local talents with Boutique managers and retail department
• Provide the right and targeted tools to nurture the Sales associates
• Support High-End Sales Experts on the preparation of their submissions and deals (collaborating in closing the deals if required).
• Build, animate and develop local High-End community and organize regular meetings in collaboration with Learning and Development, Marketing and other relevant departments
• Support all local teams with High-End product knowledge on collections, creations in stock and novelties
• Supervise submissions and discounts requests with commercial management & central team
• Support special order activity by ensuring quality and fast process of all requests
• Set and review collective & individual targets with commercial leadership & boutique Managers

Lead or contribute to local, regional and international High-End events

• Define with commercial leadership & client departments the participants, both clients and staff, to local, regional & international events
• Is responsible for the local budget, target proposal, client selection & client treatment organization
• Define with EMEA region the calendar of local events & animations, validate the budget & concepts.
• Coordinate with EMEA High-End unit the organization & commercial follow up
• Is responsible to plan private viewings preparation to ensure client satisfaction and commercial success

PROFILE

Required experience:

• Bachelor's degree; relevant Master's Degree or MBA preferred
• Minimum of 7 years of related experience in Retail
• Previous experience in luxury preferred
• Strong background in developing and managing customer acquisition, engagement and retention strategies
• Proven ability to manage projects, meet deadlines and delivering multiple objectives at the same time

Skills / abilities:

• Passionate about High End pieces
• Autonomous and pro-active with a "get-it-done" results-driven attitude
• Proactive decision making and assertive
• Excellent interpersonal skills with ability to influence a broad range of stakeholders
• Mental agility, broad-scanner, critical thinker with ability to innovate and drive change within a corporate and matrix environment
• Solid analytical and project management skills, including excellent multi-tasking and prioritization Comfortable with ambiguity and designing and implementing new processes
• Impeccable written and oral communication skills
• Highly organized, proactive, resourceful and motivated - with a positive and resilient attitude
• Proficiency in English. Arabic and/or French is a plus.

DIMENSION

Geographical area (scope) under responsibility

United Arab Emirates & India

Complexity of assigned territory

Geographically extended area: trip duration up to 4 hours flight

Multi-country territory: different tax and customs laws and regulations to consider; different political and economic situations;

Level of autonomy

Work independently and as a manager

Number Point of Sales

6 internal boutiques, 4 partners with upgrades in the coming years

Headcount supervised

1 - High-End project Manager