Customer Service Advisor - Watchfinder

Watchfinder

Warranty & Customer Service Advisor

Location: Ascot House, Maidstone / WFH

Reporting to: Customer Services Manager

Working hours: Monday - Friday 9am-5:30pm & 2x Saturday per month 10am - 4pm

Watchfinder is one of the world's leading pre-owned watch retailers, catering to the needs of over 14.5million customers every year both online and in store. Watchinder continues to innovate and redefine the pre-owned watch market, developing new and exciting ways for customers to buy, sell and interact with pre-owned watches from over fifty different brands. With recent international expansion, demonstrating the rapid growth at Watchfinder this is an extremely exciting opportunity for somebody that is ambitious and motivated to develop a career within a world leading organisation.

As the Warranty & Customer Service Advisor you will be at the forefront of the business, playing an integral part in the overall customer satisfaction and experience at Watchfinder. Working as part of a busy team you will deal with customer queries both over the phone and via email, you will also be responsible for liaising with customers regarding warranty claims ensuring that an outstanding service is provided at all times.

Day to Day...

• You will deal with customer queries both over the phone and via email
• Liaise with customers regarding warranty claims, keeping the customer up to date throughout the whole process
• Booking warranty appointments
• Liaise with relevant departments making sure that warranty claims are being handled in a timely and efficient manner
• Communicate any issues that may arise to the customer, ensuring that there is a positive resolution
• Putting together and providing quotations
• Dealing with customer complaints in a professional manner
• General administration, keeping customer records accurate and up to date

About you...

• An interest or passion for watches would be ideal however not essential
• Strong customer service background
• Experience in dealing with complaints
• Competent using Microsoft packages, Outlook, Word and Excel
• Excellent communication skills
• A positive and friendly team player that enjoys working as part of a team
• Ambitious and driven

Your Journey With us

1st Stage - Initial Screening with the Watchfinder Talent Team

2nd Stage - Video Interview with the Hiring Manager and Talent Team

3rd Stage - Final Stage interview with the Hiring Manager and HR Manager