Senior Analyst, Digital Operations

The Digital Operations Senior Analyst is responsible for ensuring that the site visitors have a low friction, high performance, error free experience. S/he is a key partner to provide support by gathering information and working with cross-functional teams to monitor, triage and resolve site performance issues. S/he will partner with the business and IT teams in scheduling, sizing and prioritization for the website. S/he will be at the center of a fast-paced and flexible delivery environment and be relied on to make quick, accurate decisions, while maintaining process, best practices and adhering to industry standards

Key Responsibilities will include the following:

- Studies data and analytics to find possible friction for all brands
- Reviewing session replays to uncover Critical/High issues with customer journey
- Analyzing conversion dips to uncover intermittent or large scale technical issues
- Creating real-time reports to help identify error rates across the site, page load times, browser & device level conversion rates, etc.
- Develops strategic approaches from analyzing data and trends
- Partners with business stakeholders to provide insight into data and trainings
- Oversees content creation of all Tapestry brand websites
- Monitors creative asset guidelines for web content updates
- Proactively partners with cross functional teams of all brands when errors are found
- Documents and communicates site issues and addresses concerns of impact for both customer friction and financial impact
- Partners with the customer voice team on weekly trends from data analysis
- Respond to business critical site defects on/off hours on rotation schedule
The accomplished individual will possess...
- Ability to effectively lead cross- functionally and as well as secure executive buy-in
- Highly analytical and can quickly size and prioritize issues based on ROI
- Accountable, responsible but panic-free approach when faced with critical and time-sensitive issues
- Proven ability to persuade, influence and lead others, while establishing credibility and trust
- Ability to effectively communicate complex technical concepts to non-technical partners
- Demonstrates a broad understanding of the applications and technical architectures
An outstanding professional will have...

- 5+ years of demonstrable experience in Agile, Lean or Scrum or similar delivery environment
- BA / BS in Computer Science, Information Technology or related field
- Retail / e-commerce experience preferred
- Strong leadership and communication skills
- Stays abreast of industry best practices

Our Competencies for All Employees
- Drive for Results:Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Customer Focus:Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly:Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-MS1 Visit Tapestry, Inc. at http://www.tapestry.com/