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Client Data strategy Manager - Cartier

Employer
Richemont
Location
Meyrin, Switzerland
Closing date
1 Jan 2021

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Function
Creative - Graphics, Images
Level
Manager
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Job Details

Cartier

This position is embedded in the Client Marketing team which is based on 4 pillars: Client Relation, Client Services, Client Insights and Client Data & Knowledge.

The Client data strategy Manager will be part of the Client Data & Knowledge team.

His/her role will be transversal, working very closely with team members of the Client Marketing team but also with team members of other teams such as Digital .

This newly-created position will manage 2 project Managers and 1 digital solution expert.

The acceleration of the client-centricity strategy has led to the launch of the new Client Marketing Platform offerings new opportunities for the Maison to connect and reconnect with customers. He/She will be in charge of any data management projects: from data collection, to data quality and business platforms.

KEY RESPONSIBILITIES:

Enhance data collection for the Maison
  • be aware of any touch points related to client data
  • data flow & API related to client data
  • ensure consistency and quality of ant client data collect, from Website to Boutique, from any network (internal & external)
  • act as the main point of contact for Group Legal and Group Security teams regarding client data


Lead Client data strategy
  • use his/her knowledge of Salesforce (Service Cloud & Marketing Cloud) to ensure the roll out and enhancements of the Client Marketing platform
  • use his/her strong understanding of business needs regarding client data to lead Client database management missions
  • partner and challenge IT feedbacks on feasibility and technical aspects to ensure that business requirements are fully fulfilled
  • foresee the new challenge and tool to embrace for the Maison


Lead a team of 3 people

YOUR PROFILE:

  • Minimum 10 years of experience in Client CRM tools & client data
  • Experience with Salesforce mandatory (Service Cloud & Marketing Cloud)
  • Expertise in Luxury Retail Industry is a plus
  • Good data flow management skills in complex environment (collection, analysis, distribution, etc.)
  • Good people management skills, ability to develop team members, and to act as a role model
  • Good technology skills
  • Good communication skills to adapt his/her communication (from Group Tech to Markets, from Group Marketing to Commercial teams)
  • Good collaboration, organizational and synthesis skills
  • An analytical mindset with problem-solving skills
  • Flexibility and independent working style
  • Client & Service Oriented
  • Fluent in both English & French

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH
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