Client Data strategy Manager - Cartier

Recruiter
Richemont
Location
Meyrin, Switzerland
Posted
13 Oct 2020
Closes
28 Dec 2020
Ref
24981-en_US
Level
Manager
Cartier

This position is embedded in the Client Marketing team which is based on 4 pillars: Client Relation, Client Services, Client Insights and Client Data & Knowledge.

The Client data strategy Manager will be part of the Client Data & Knowledge team.

His/her role will be transversal, working very closely with team members of the Client Marketing team but also with team members of other teams such as Digital .

This newly-created position will manage 2 project Managers and 1 digital solution expert.

The acceleration of the client-centricity strategy has led to the launch of the new Client Marketing Platform offerings new opportunities for the Maison to connect and reconnect with customers. He/She will be in charge of any data management projects: from data collection, to data quality and business platforms.

KEY RESPONSIBILITIES:

Enhance data collection for the Maison
  • be aware of any touch points related to client data
  • data flow & API related to client data
  • ensure consistency and quality of ant client data collect, from Website to Boutique, from any network (internal & external)
  • act as the main point of contact for Group Legal and Group Security teams regarding client data


Lead Client data strategy
  • use his/her knowledge of Salesforce (Service Cloud & Marketing Cloud) to ensure the roll out and enhancements of the Client Marketing platform
  • use his/her strong understanding of business needs regarding client data to lead Client database management missions
  • partner and challenge IT feedbacks on feasibility and technical aspects to ensure that business requirements are fully fulfilled
  • foresee the new challenge and tool to embrace for the Maison


Lead a team of 3 people

YOUR PROFILE:

  • Minimum 10 years of experience in Client CRM tools & client data
  • Experience with Salesforce mandatory (Service Cloud & Marketing Cloud)
  • Expertise in Luxury Retail Industry is a plus
  • Good data flow management skills in complex environment (collection, analysis, distribution, etc.)
  • Good people management skills, ability to develop team members, and to act as a role model
  • Good technology skills
  • Good communication skills to adapt his/her communication (from Group Tech to Markets, from Group Marketing to Commercial teams)
  • Good collaboration, organizational and synthesis skills
  • An analytical mindset with problem-solving skills
  • Flexibility and independent working style
  • Client & Service Oriented
  • Fluent in both English & French