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Regional Client Development Senior Manager - West - Cartier

Employer
Richemont
Location
Los Angeles, United States
Closing date
30 Oct 2020

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Job Details

Cartier

Reporting to the AVP/VP of the Region, the Regional Senior Manager, Client Development is responsible for the local implementation of North America retail and omnichannel client development strategies. This role will be accountable for driving sales growth and ongoing loyalty from both new and existing clients of the Region. This person must possess a thorough understanding of the retail store environment and luxury client purchasing behaviors and have proven experience in working successfully with retail teams to achieve deliverables in a client-centric luxury retail environment.

Key Responsibilities:

  • Client Development Strategies
    • Drive sales growth and ongoing loyalty from both new and existing clients. In partnership with boutique management, support boutique client action planning and one to one outreach programs for identified client segments and manage ROI.
    • Drive the implementation of the client development activation plan, including all clienteling initiatives (correspondence, gifting, events, etc.) with client lists and boutique follow-up.
    • Support the Manager, Client Development in setting objectives, in ensuring consistent execution of activation plan and in ensuring clienteling goals are met in the Region.
    • Collect and share ideas and local market insights to drive the creation of new programs for North America that generate customer loyalty and drive sales results. Implement localized client development programs where appropriate.
  • Tools & Transformation
    • Support the adoption and implementation of client outreach tools and innovative ways of working.
    • Provide business and local market insights to the IT and CRM Teams for their development of new programs and tools.
    • Partner with boutique leadership in increasing client data capture in order to support clienteling activities.
  • Reporting & Analytics
    • Provide boutiques with ad hoc client lists to support local business opportunities (supplement to those provided by NA CRM team).
    • Analyse initiatives results vs. objectives on a monthly basis and as needed.
    • Maintain a circular feedback loop, share opportunities for sales growth and recommendations for future improvements with other Regional Managers and corporate business partners.
  • Team & Communication
    • Be an engaged member of the client development community; share clienteling updates and feedback from boutique and regional leadership with other Regional Managers and corporate client development partners to enhance and prioritize activities.
    • Act as functional expert for client development for the Region - create exciting communications that track and reinforce clienteling behaviors.
    • In partnership with Learning & Transformation Team, drive clienteling knowledge and belief in the Region through the facilitation of training courses.


    Required Experience:
    • 7-10 years of prior experience in luxury hospitality, retail or CRM
    • Possess a thorough understanding of luxury client and purchasing behaviors across different channels
    • Boutique experience preferred


    Technical Skills and Abilities:
    • Knowledge of luxury client development strategies and best practices
    • Knowledge of Cartier history, product, and care and service processes
    • Ability to translate client data and analysis into actionable plans
    • Highly committed to meeting the needs of internal and external clients
    • Strong organizational and project management skills

    Company

    With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

    Company info
    Location
    Geneva
    CH

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