Wholesale Executive

Recruiter
NAMES
Location
London (Central), London (Greater) (GB)
Salary
Competitive salary aligned with experience
Posted
15 Oct 2020
Closes
03 Nov 2020
Contract Type
Permanent
Hours
Full Time

Established in 2018, NAMES is a pioneering sales and brand development consultancy built for a new world. Driven by thoughtful product and positioned at the intersection where innovation meets culture, NAMES acts as connector and creative communicator for a growing portfolio of influential and sustainably-focused brands across a range of categories.

The successful candidate will join the NAMES team based in its East London headquarters.

Key duties

  • Providing communication support with wholesale partners in a timely manner
  • Delivering a high level of customer service through e-mail, phone and live-chat
  • Identifying buyer’s needs, clarifying relevant information, addressing issues and providing viable solutions 
  • Building and maintaining the client network by engaging and fostering relationships
  • Gaining a strong understanding of product knowledge, including new product launches and brands
  • Maximising opportunities to up-sell and cross-sell across the entire portfolio of brands
  • Assisting with maintenance and updates of the Shopify wholesale platform, including both front and back end (daily operations, order management, product uploads, web design, visual assets and more)
  • Contribute ideas to enhance the NAMES website and wholesale platform to improve user experience
  • Assisting with digital marketing, including newsletters and visual assets
  • Store visits and brand trainings
  • Meeting personal/team qualitative and quantitative objectives

Skills/Qualifications:

  • Key interest in the luxury retail sector, digital marketing and business operations
  • Previous experience in a sales or customer support role is a plus
  • Proven ability to handle pressure, multi-task and prioritise work on a daily basis
  • Strong communication skills, customer focus and adaptability to different personality types
  • Strong organisational skills working both independently and as part of a team
  • Proactive mindset and a creative thinker
  • Strong analytical skills
  • Shopify experience and languages a plus

Benefits:

  • Competitive salary aligned with experience
  • Yearly bonus based on individual and company performance
  • Dynamic and ambitious environment with the scope to grow into more senior roles

 

 

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