Customer Service / Fulfillment Specialist
La Garçonne is seeking a Customer Service / Fulfilment Specialist who is passionate about providing best-in-class customer service, ranging from addressing client questions and requests to fulfilling online orders in a timely manner.
- Ensure customer service tasks i.e., phone calls, emails and chats are addressed and completed promptly.
- Fulfill and ship online client orders on a timely basis.
- Follow-up and resolve client issues for both retail and online, including pending orders, store-transfers, and returns and exchanges.
- Assist in receiving/checking in new merchandise and perform stock checks to ensure inventory levels are accurate.
- Identify opportunities to maximize sales and decrease returns.
- Minimum of two years of relevant experience in the luxury sector in such areas including sales, inventory management/logistics and/or customer service.
- College degree preferred.
- Excellent written and verbal communication.
- Knowledge of Shopify strongly preferred.
- Must be organized and able to multi-task.
- Experienced with FedEx, domestic and international logistics.
- Familiarity with warehouse receiving and fulfillment.
Package includes competitive current compensation, health, dental and vision care benefits, 401K matching, vacation/holidays, commuter flex spending and healthcare flex spending.