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Sales Director - Cartier

Employer
Richemont
Location
Beverly Hills, United States
Closing date
16 Feb 2021

Job Details

Cartier

Key Responsibilities:

Achieve and/or exceed Sales Plans and lead business development initiatives

  • Drive sales team to consistently achieve or exceed sales targets
  • Maximize business opportunities by creating synergies and efficiency throughout the entire boutique across all floors
  • Responsible for defining and implementing the business development strategy for High Jewelry
  • Collaborate with all Corporate Departments (i.e. visual merchandising, merchandising, marketing, etc.) and communicate to Brand Executives to leverage business analysis and opportunities
  • Develop a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
  • Partner with the Client Experience Director to implement CRM strategies to improve new client acquisition and loyal client retention
  • Actively promote networking activities including client events


Manage and develop team
  • Motivate and support the overall sales staff, including a team of Sales Experience Managers and High Jewelry sales associates
  • Communicate strategic brand focuses to management team
  • Regularly conduct team meetings, ensuring that staff is aware of the targets and client experience best practices
  • Ensure that administrative and HR tasks (including but not limited to scheduling, payroll and overtime management) are being managed by the Salon Managers on a regular basis
  • Actively recruit and maintain talent pipeline
  • Partner with the Boutique Director and Sales Experience Managers in order to elaborate and implement the coaching and training strategy for the sales team
  • Lead the performance management process through regularly scheduled individual meetings with the the management and sales teams including biannual performance review
  • Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees
  • Responsible for creating a positive and united work environment amongst all staff


Ensure exceptional client experience and develop client relationships
  • Partner with Sales Experience Managers to ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism
  • Partner with Sales Experience managers and High Jewelry team to ensure development of long term client relationships resulting in increased business opportunities
  • Model luxury experience behavior and maintain a regular presence on the floor


Operational support
  • Support boutique operations management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
  • Partner with Operations Manager and Service & Workshop Manager to ensure fluidity of operations
  • Daily set up and break down of boutique for opening/closing, as needed


Knowledge and Compliance
  • Possess deep understanding and knowledge of brand and full range of all products and services to convey Cartier heritage and values
  • Promote the implementation of new technology based service tools
  • Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
  • Possess a full understanding of the relevant marketplace and client demographic


Brand Ambassador
  • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand


Education:
  • MBA is preferred
  • Additional language skills (Mandarin, Portuguese, Russian) are a plus


Required Experience:
  • A minimum of 10 years of management, especially in the field of luxury retail or hospitality


Technical Skills & Abilities:
  • Must be available to work retail hours including weekends


Personal Skills:

  • Strong leadership skills
  • Ability to work in a fast-paced retail store environment
  • Flexible mindset with the ability to embrace changes
  • Excellent analytical, organizational, and interpersonal communication skills required
  • Proactive approach to analyzing business and human resource needs.
  • Ability to motivate and develop team as per Cartier's image
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH

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