Sales Director - Cartier

Beverly Hills, United States
23 Oct 2020
28 Dec 2020

Key Responsibilities:

Achieve and/or exceed Sales Plans and lead business development initiatives

  • Drive sales team to consistently achieve or exceed sales targets
  • Maximize business opportunities by creating synergies and efficiency throughout the entire boutique across all floors
  • Responsible for defining and implementing the business development strategy for High Jewelry
  • Collaborate with all Corporate Departments (i.e. visual merchandising, merchandising, marketing, etc.) and communicate to Brand Executives to leverage business analysis and opportunities
  • Develop a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
  • Partner with the Client Experience Director to implement CRM strategies to improve new client acquisition and loyal client retention
  • Actively promote networking activities including client events

Manage and develop team
  • Motivate and support the overall sales staff, including a team of Sales Experience Managers and High Jewelry sales associates
  • Communicate strategic brand focuses to management team
  • Regularly conduct team meetings, ensuring that staff is aware of the targets and client experience best practices
  • Ensure that administrative and HR tasks (including but not limited to scheduling, payroll and overtime management) are being managed by the Salon Managers on a regular basis
  • Actively recruit and maintain talent pipeline
  • Partner with the Boutique Director and Sales Experience Managers in order to elaborate and implement the coaching and training strategy for the sales team
  • Lead the performance management process through regularly scheduled individual meetings with the the management and sales teams including biannual performance review
  • Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees
  • Responsible for creating a positive and united work environment amongst all staff

Ensure exceptional client experience and develop client relationships
  • Partner with Sales Experience Managers to ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism
  • Partner with Sales Experience managers and High Jewelry team to ensure development of long term client relationships resulting in increased business opportunities
  • Model luxury experience behavior and maintain a regular presence on the floor

Operational support
  • Support boutique operations management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
  • Partner with Operations Manager and Service & Workshop Manager to ensure fluidity of operations
  • Daily set up and break down of boutique for opening/closing, as needed

Knowledge and Compliance
  • Possess deep understanding and knowledge of brand and full range of all products and services to convey Cartier heritage and values
  • Promote the implementation of new technology based service tools
  • Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
  • Possess a full understanding of the relevant marketplace and client demographic

Brand Ambassador
  • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand

  • MBA is preferred
  • Additional language skills (Mandarin, Portuguese, Russian) are a plus

Required Experience:
  • A minimum of 10 years of management, especially in the field of luxury retail or hospitality

Technical Skills & Abilities:
  • Must be available to work retail hours including weekends

Personal Skills:

  • Strong leadership skills
  • Ability to work in a fast-paced retail store environment
  • Flexible mindset with the ability to embrace changes
  • Excellent analytical, organizational, and interpersonal communication skills required
  • Proactive approach to analyzing business and human resource needs.
  • Ability to motivate and develop team as per Cartier's image
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor