Senior Producer - Innovation and Technology - Gap Online

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We've built our brand on staying true to our roots while always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us.

About the role

The Innovation & Technology team, a group within Gap Digital Operations, is charged with driving a best in class customer experience.

The Senior Producer, Innovation & Technology, will lead our organization in innovation across our digital customer experience including our website and mobile app, will be a primary partner for Product Management and central Tech group initiatives, and will manage our site operations including afterhours support. This is a critical leadership role for the brand orchestrating many different cross-functional teams and competing priorities.

What you'll do

• 
  Own Gap digital innovation roadmap in partnership with Brand leadership, Product Management, central Tech
  
  
• 
  Oversee team managing innovation projects
  
  
• 
  Act as primary partner for Product Management and central Tech teams to support technology change management for the brand when feature releases or platform issues occur
  
  
• 
  Lead team and cross-functional support through troubleshooting website and technology issues-prioritizing defects, facilitating resolution, and communicating updates to leadership.
  
  After-hours support as needed.
  
  
• 
  Partner closely with your cross-functional partners and business leads to build an operational model that creates space for growth and flexibility to meet business needs and implement changes as needed.
  
  
• 
  Understand business goals and requirements for all digital projects.
  
  
• 
  Roll-up your sleeves as the team needs to work on scheduling, QA, builds, and meeting management
  
  
• 
  Manage, provide career development, mentor a team of producers and associate producers
  
  
• 
  Advise on technical feasibility of digital initiatives
  
  

Who you are

• 
  Positive attitude and ability to manage change, thrive in a fast-paced environment, deal with ambiguity, and prioritize multiple projects
  
  
• 
  You have an inate drive and passion in the work you do and the business you represent
  
  
• 
  You seamlessly straddle strategy and execution
  
  
• 
  Ability to quickly analyze issues, requests, and escalations to determine feasibility, required activities, and the appropriate resource
  
  
• 
  You have executive presence with frequent interaction and need to influence cross-functional leadership team
  
  
• 
  You can get your hands dirty and "do" as well as advise and oversee
  
  
• 
  You are available for afterhours support on a rotational basis
  
  
• 
  History of effective cross-functional partnerships and working through multiple levels of an organization
  
  
• 
  High attention to detail, organization and project management skills
  
  
• 
  5+ years of digital operations, project management, production experience. Ideally in eCommerce.
  
  
• 
  BA/BS required
  
  

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees